A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems

Esmaeili, Leila; Golpayegani, Alireza Hashemi

doi:10.4067/S0718-18762021000200104

Open AccessArticle

A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems

by

Leila Esmaeili

and

Alireza Hashemi Golpayegani

^*

Amirkabir University of Technology, Department of Computer Engineering and Information Technology, Tehran, Iran

^*

Author to whom correspondence should be addressed.

J. Theor. Appl. Electron. Commer. Res. 2021, 16(2), 34-62; https://doi.org/10.4067/S0718-18762021000200104

Submission received: 22 June 2019 / Revised: 16 April 2020 / Accepted: 12 May 2020 / Published: 28 October 2020

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Abstract

Process mining in the context of information systems, which consists of information flows, has been one of the major research areas in the past decade. One of the most common objectives of process mining is the automated business process discovery. There are many challenges in the business process discovery, such as spaghetti models, same-name activities, and discovering loop structures. The researchers have presented a variety of methods that focus on one or more challenges. Due to the importance of commercial systems and the diversity of flows in them, in this research, the process mining problem in the context of social commerce systems is studied. Moreover, the research objective is to present a new method for commercial process discovery that has not been considered before. The proposed method is based on network analysis methods, multi-layered networks (networks with heterogeneous relations), and attributed networks. The results obtained from the proposed method are more precise and more comfortable to understand than the previous ones.

Keywords: process mining; process discovery; network analysis; community detection; motifs analysis; motif discovery; multi-layered network; attributed network; commercial process

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MDPI and ACS Style

Esmaeili, L.; Golpayegani, A.H. A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems. J. Theor. Appl. Electron. Commer. Res. 2021, 16, 34-62. https://doi.org/10.4067/S0718-18762021000200104

AMA Style

Esmaeili L, Golpayegani AH. A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems. Journal of Theoretical and Applied Electronic Commerce Research. 2021; 16(2):34-62. https://doi.org/10.4067/S0718-18762021000200104

Chicago/Turabian Style

Esmaeili, Leila, and Alireza Hashemi Golpayegani. 2021. "A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems" Journal of Theoretical and Applied Electronic Commerce Research 16, no. 2: 34-62. https://doi.org/10.4067/S0718-18762021000200104

APA Style

Esmaeili, L., & Golpayegani, A. H. (2021). A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems. Journal of Theoretical and Applied Electronic Commerce Research, 16(2), 34-62. https://doi.org/10.4067/S0718-18762021000200104

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A Novel Method for Discovering Process Based on the Network Analysis Approach in the Context of Social Commerce Systems

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