Patient and Physician Satisfaction with Telemedicine in Cancer Care in Saskatchewan: A Cross-Sectional Study
Abstract
:1. Introduction
2. Methods
3. Results
3.1. Participants’ Characteristics
3.2. Physicians’ Responses
3.3. Patients’ Responses
3.4. Logistic Regression Analysis Results
4. Discussion
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Variable | N = 165 (%) |
---|---|
Median age (IQR) | 67 years (59–75) |
Men | 84 (51) |
Marital status a | |
Married or common law relationship | 114 (69) |
Single | 19 (12) |
Divorce or separated | 8 (5) |
Widow | 23 (14) |
Work Status | |
Full time | 25 (15) |
Part-time | 4 (2) |
Self-employed | 18 (11) |
Unemployed | 4 (2) |
Retired | 86 (52) |
Disability/sick leave | 16 (10) |
Home maker | 7 (4) |
Others | 5 (3) |
Born in Canada | 132 (80) |
1–4 children | 113 (68) |
Ethnic background b | |
Caucasian | 95/124 (77) |
Indigenous | 8/124 (7) |
Mixed | 5/124 (4) |
Others | 15/124 (13) |
Education c | |
Elementary school | 22/153 (14) |
High school | 67/153 (44) |
Technical/vocational/pre-university degree | 34/153 (22) |
University degree | 28/153 (18) |
Income CAD per year d | |
Less than 20 | 13/143 (9) |
20–39 | 37/143 (26) |
40–59 | 28/143 (20) |
60–79 | 15/143 (11) |
80 or above | 28/143 (20) |
Do not know | 22/143 (15) |
Malignant Disorders and Interventions | N = 165 (%) |
---|---|
Cancer type | |
Solid-organ cancer | 111 (68) |
Blood cancer | 27 (16) |
Do not know | 27 (16) |
Five common cancers | |
Breast | 29 (18) |
Lungs | 27 (16) |
Colorectal | 14 (9) |
Lymphoma | 14 (9) |
Prostate | 13 (8) |
Curable disease a | |
Yes | 42/163 (26) |
No | 76/163 (47) |
Do not know | 43/163 (26) |
Surgery | 52 (32) |
Radiation | 44 (27) |
Chemotherapy | 102 (62) |
Other treatments b | 40 (24) |
Other interventions related to cancer | |
Vitamin supplements | 31 (19) |
Exercise | 29 (18) |
Relaxation therapy | 16 (10) |
Special diet | 13 (8) |
Homeopathy | 6 (4) |
Yoga | 5 (3) |
Acupuncture | 4 (2) |
Using Tele-medicine first time c | 101/138 (73) |
Questions | 1 | 2 | 3 | 4 | 5 | 6 |
---|---|---|---|---|---|---|
The quality of the image (focus, visual resolution, magnification) was acceptable. | 0 | 0 | 0 | 40 | 40 | 20 |
The quality of the audio was acceptable. | 0 | 0 | 12 | 18 | 47 | 24 |
I could accurately assess audible symptoms. | 10 | 15 | 10 | 40 | 20 | 5 |
The telemedicine clinical exam provided sufficient information. | 25 | 20 | 25 | 15 | 15 | 0 |
I am confident in my assessment. | 0 | 0 | 6 | 61 | 33 | 0 |
Technical difficulties made this process too time-consuming. | 0 | 20 | 40 | 15 | 20 | 5 |
Using telemedicine takes longer than a face-to-face consult. | 30 | 35 | 10 | 25 | 0 | 0 |
Overall, the system was accessible and easy to use. | 5 | 0 | 15 | 25 | 35 | 20 |
Telemedicine improves clinical efficiency. | 5 | 11 | 26 | 42 | 16 | 0 |
My communication with the patient was unimpaired by telemedicine. | 0 | 15 | 10 | 30 | 40 | 5 |
I was unable to observe details of the patient’s facial expression and body movements that would have been important in connecting with him/her. | 0 | 40 | 20 | 35 | 5 | 0 |
The doctor–patient rapport was unimpaired by the use of telemedicine. | 0 | 16 | 11 | 47 | 26 | 0 |
I would have preferred to see this patient in person. | 0 | 30 | 25 | 20 | 10 | 15 |
Questions | 1 | 2 | 3 | 4 | 5 | 6 |
---|---|---|---|---|---|---|
Does the ability to provide telemedicine consultation improve your confidence in your cancer care center? | 8 | 1 | 2 | 15 | 29 | 45 |
Met your care needs | 6 | 3 | 1 | 9 | 26 | 55 |
Overall quality of care provided * | 6 | 1 | 2 | 8 | 29 | 54 |
Ability to talk freely over telemedicine | 5 | 2 | 2 | 4 | 20 | 67 |
Ability to understand the recommendation made | 6 | 2 | 2 | 7 | 24 | 59 |
Quality of the visual image * | 6 | 1 | 2 | 6 | 23 | 62 |
Quality of the audio sound * | 5 | 2 | 1 | 6 | 30 | 56 |
Overall telemedicine consult experience * | 5 | 3 | 1 | 3 | 29 | 59 |
Selected Comments |
---|
I appreciate being in my home community and not having to drive to Saskatoon for short meetings. I can talk to the doctor and be done quickly. |
Extremely happy this is available so we don’t have to make that 2 h trip into the city just for questions, especially if having to make more than one trip a week—very hard when nauseous and no energy |
This is a great way to speak with a doctor without having to spend money on gas, time away from work and family. Thank you |
We love it |
While I appreciate not having to travel to Regina for each telehealth, I would not mind meeting face to face with my oncologist a few times per year. I have met with him face to face only once in over 2 years; the initial discussion of my diagnosis and treatment plan. Alternatively, maybe a specific visit with my family doctor (hands on + look me in the eyes) and then he and my oncologist and I could have a 3-way call. |
Telehealth is wonderful, saves a lot of trips to the city |
It worked great |
We appreciate that we do not have to travel a great distance. We really appreciate being able to have these telemedicine consultations. |
Excellent and we don’t have to drive for 3 h to get to the Doctor in Saskatoon. |
Courteous service |
Everything seems very efficient from the experience I have. |
Excellent! |
When working full time it makes it difficult to go to the city every time. Telehealth appointments are convenient for my lifestyle. Sometimes I feel the telehealth might not be as thorough since the visual of the patient might not be easy. If the doctor would need to examine the patient. |
They work well for me and I appreciate not having to travel to Saskatoon since I no longer drive and it costs me 100$ each way to hire a driver |
An excellent alternative for people living in rural SK. Having the ability to receive chemotherapy or consult with your doctor in your home community significantly reduces stress during a very difficult time. Thank you for this advancement in health care. |
I wish that more specialists would participate in Telehealth. The $$$ would be very beneficial. |
I think it’s amazing that I don’t have to travel 4+ hours for an appointment that usually lasts a few minutes. Thank you so much for offering this. |
Telehealth works well for checkup consults. Physical checkups are scheduled as required. Please keep up great program |
All really good, keep it up |
Great services especially for those of us that do not live in Saskatoon and Regina |
Thankful telemedicine is available. We don’t have to made the drive to Saskatoon for our appointments. |
Teleconference very nice in winter months to save having to drive in cold/stormy weather |
Picture quality is poor, so it’s very hard to see facial expressions and body language. |
Great the way it is. |
Variable | Odd Ratio (95% Confidence Interval) | p Value |
---|---|---|
Age ≥ 65 years | 4.1 (1.2–13.8) | 0.02 |
Women | 1.07 (0.3–3.12) | 0.90 |
Single or widowed | 1.23 (0.25–5.95) | 0.79 |
Non-Caucasian | 2.01 (0.54–7.42) | 0.29 |
Working | 2.8 (0.91–8.4) | 0.07 |
Dependent Children | 3.0 (0.37–23.5) | 0.31 |
Non-university education | 3.4 (0.43–27.2) | 0.24 |
Income < 80 K | 1.6 (0.46–5.5) | 0.45 |
South Center | 1.4 (0.43–4.3) | 0.58 |
Blood cancer | 1.75 (0.50–6.10) | 0.38 |
Non-curable cancer | 3.11 (0.65–14.90) | 0.16 |
No surgery | 1.7 (0.47–6.6) | 0.40 |
Radiation | 2.2 (0.72–6.8) | 0.16 |
Chemotherapy | 1.6 (0.48–5.3) | 0.44 |
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Share and Cite
Gondal, H.; Abbas, T.; Choquette, H.; Le, D.; Chalchal, H.I.; Iqbal, N.; Ahmed, S. Patient and Physician Satisfaction with Telemedicine in Cancer Care in Saskatchewan: A Cross-Sectional Study. Curr. Oncol. 2022, 29, 3870-3880. https://doi.org/10.3390/curroncol29060309
Gondal H, Abbas T, Choquette H, Le D, Chalchal HI, Iqbal N, Ahmed S. Patient and Physician Satisfaction with Telemedicine in Cancer Care in Saskatchewan: A Cross-Sectional Study. Current Oncology. 2022; 29(6):3870-3880. https://doi.org/10.3390/curroncol29060309
Chicago/Turabian StyleGondal, Hurria, Tahir Abbas, Heather Choquette, Duc Le, Haji Ibraheem Chalchal, Nayyer Iqbal, and Shahid Ahmed. 2022. "Patient and Physician Satisfaction with Telemedicine in Cancer Care in Saskatchewan: A Cross-Sectional Study" Current Oncology 29, no. 6: 3870-3880. https://doi.org/10.3390/curroncol29060309
APA StyleGondal, H., Abbas, T., Choquette, H., Le, D., Chalchal, H. I., Iqbal, N., & Ahmed, S. (2022). Patient and Physician Satisfaction with Telemedicine in Cancer Care in Saskatchewan: A Cross-Sectional Study. Current Oncology, 29(6), 3870-3880. https://doi.org/10.3390/curroncol29060309