Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events
Abstract
:1. Introduction
2. Theoretical Background and Hypothesis Development
2.1. Determinants of Volunteer Satisfaction in Mega Sports Events
2.1.1. Self-Determination Theory and Volunteers’ Psychological Needs
2.1.2. Volunteer Management Practices (VMP)
2.2. The Role of Volunteer Involvement in Volunteer Satisfaction
2.3. Outcomes of Volunteer Satisfaction in Mega Sports Events
3. Methods
3.1. Participants and Procedure
3.2. Measures
3.3. Data Analysis
4. Results
4.1. Measurement Model Validation
4.2. Hypothesis Testing
5. Discussion
5.1. Theoretical Implications
5.2. Managerial Implications
6. Limitations and Future Research Directions
7. Conclusions
Author Contributions
Funding
Conflicts of Interest
References
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Measurement Items | λ | CR | AVE |
---|---|---|---|
Volunteer Management Practices (VMP) | 0.70 | 0.50 | |
(Job Training) I was satisfied with the educational contents, methods, and textbooks. | 0.91 | 0.91 | 0.77 |
(Job Training) I was satisfied with the instructors’ teaching skills and attitude. | 0.88 | ||
(Job Training) The job training was helpful for the volunteer work. | 0.84 | ||
(Job Assignment) I was assigned to what I applied for. | 0.72 | 0.85 | 0.65 |
(Job Assignment) The volunteer work fitted my skills. | 0.93 | ||
(Job Assignment) I was satisfied with the job assignment. | 0.75 | ||
(Job Environment) I was satisfied with the food provided during the volunteer work. | 0.60 | 0.89 | 0.50 |
(Job Environment) I was satisfied with the accommodation provided during the volunteer work. | 0.62 | ||
(Job Environment) I was satisfied with the transportation during the volunteer work. | 0.60 | ||
(Job Environment) I was satisfied with the work maintenance during the volunteer work. | 0.67 | ||
(Job Environment) I was satisfied with the insurance provided during the volunteer work. | 0.72 | ||
(Job Environment) I was satisfied with the uniform provided during the volunteer work. | 0.67 | ||
(Job Environment) I was satisfied with the security provided during the volunteer work. | 0.84 | ||
(Job Environment) I was satisfied with the welfare provided during the volunteer work. | 0.88 | ||
General Needs Satisfaction | 0.88 | 0.71 | |
(Autonomy) I was able to make decisions regarding the volunteer work by myself. | 0.84 | 0.82 | 0.60 |
(Autonomy) I was able to express my thoughts and opinions during the volunteer work. | 0.80 | ||
(Autonomy) I had many opportunities to make decision by myself during the volunteer work. | 0.67 | ||
(Competence) I felt very competent during the volunteer work. | 0.89 | 0.94 | 0.84 |
(Competence) I had many opportunities to express how competent I am. | 0.93 | ||
(Competence) Volunteering at the PyeongChang Winter Olympics made me frequently feel competent. | 0.93 | ||
(Relatedness) I enjoyed working with other volunteers at the PyeongChang Winter Olympics. | 0.88 | 0.92 | 0.79 |
(Relatedness) I had good relationship with other volunteers at the PyeongChang Winter Olympics. | 0.91 | ||
(Relatedness) I felt that other volunteers were friendly to me at the PyeongChang Winter Olympics. | 0.87 | ||
Overall Volunteer Satisfaction | 0.91 | 0.76 | |
Overall, I was satisfied with my volunteer job at the PyeongChang Winter Olympics. | 0.92 | ||
Overall, I was satisfied with my decision to participate in the volunteer work at the PyeongChang Winter Olympics. | 0.85 | ||
Overall, I liked working as a volunteer at the PyeongChang Winter Olympics. | 0.85 | ||
Volunteer Involvement (Moderator) | 0.91 | 0.64 | |
Volunteering is unimportant/important for me. | 0.84 | ||
Volunteering is irrelevant/relevant to me. | 0.82 | ||
Volunteering means nothing/a lot to me. | 0.87 | ||
Volunteering is boring/interesting to me. | 0.83 | ||
Future Volunteering Intention | 0.93 | 0.82 | |
If I had the opportunity, I would re-volunteer at the Olympics in the future. | 0.93 | ||
If the Olympics management contacted me for volunteer participation, I would gladly participate in the volunteer program. | 0.91 | ||
I definitely plan to re-participate in the Olympics Volunteer program. | 0.89 | ||
Word-Of-Mouth Intention | 0.95 | 0.86 | |
I would recommend the Olympics volunteer program to friends and others. | 0.95 | ||
If my friends were looking for a volunteer job, I would recommend that they seek volunteer jobs at the Olympics. | 0.95 | ||
I would talk positively about my Olympics volunteer experience to others. | 0.87 | ||
Host City Revisit Intention | 0.93 | 0.86 | |
I will visit PyeongChang. | 0.92 | ||
I will visit tourist attractions in PyeongChang. | 0.94 |
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Kim, D.; Park, C.; Kim, H.; Kim, J. Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events. Sustainability 2019, 11, 1859. https://doi.org/10.3390/su11071859
Kim D, Park C, Kim H, Kim J. Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events. Sustainability. 2019; 11(7):1859. https://doi.org/10.3390/su11071859
Chicago/Turabian StyleKim, Daehwan, Chanmin Park, Hany Kim, and Jeeyoon Kim. 2019. "Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events" Sustainability 11, no. 7: 1859. https://doi.org/10.3390/su11071859
APA StyleKim, D., Park, C., Kim, H., & Kim, J. (2019). Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events. Sustainability, 11(7), 1859. https://doi.org/10.3390/su11071859