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Sustainability
Volume 15
Issue 17
10.3390/su151713188
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Article
Peer-Review Record

An Empirical Investigation: Does New Airport Terminal Infrastructure Improve the Customer Experience?

Sustainability 2023, 15(17), 13188; https://doi.org/10.3390/su151713188
by Karmela Boc 1,*, Igor Štimac 2,3, Jelena Pivac 3 and Matija Bračić 3
Reviewer 1: Anonymous
Reviewer 2: Anonymous
Sustainability 2023, 15(17), 13188; https://doi.org/10.3390/su151713188
Submission received: 6 June 2023 / Revised: 26 August 2023 / Accepted: 28 August 2023 / Published: 1 September 2023

Round 1

Reviewer 1 Report

Notes for authors: This reviewer updated her/his review comments on 12 July. The latest comments are here:

Thank you for inviting me for reviewing this paper. This paper aims to investigate whether new airport infrastructure improves customer experience. Having read the paper, I believe it has merit. I provide several suggestions for authors’ consideration.

  • The topic is interesting and timely, as customer experience is the key of tourism and hospitality industry. The introduction section clearly stated the problem statement. However, I would encourage authors to reorganize the introduction section to provide a better flow and a strong justification for this study.
  • The literature review was well developed. However, I would encourage the authors to address how this study differentiate from previous related studies. What is the theory driving this study?
  • This study using interview and statistical method, which were well presented. The data collection procedure seems solid and accurate. The sample was also well represented. There may be some other variables or factors needs consider, such as demographic information, frequency of traveling, types of traveling, travel companion etc. By considering these factors, may provide additional insights for the literature.
  • The results were well presented. Authors well presented the existing situation, and improvement proposal which contributes to the industry and help practitioners improve the customer experiences through the airport infrastructure.
  • The references were well cited and clearly presented.

Moderate editing of English language required.

 

Author Response

Dear Reviewer 1, we appreciate all the suggestions and comments that we got from your side. Please find in the attachment a detailed list of our corrections and we hope that we fulfill your expectations.

Author Response File: Author Response.pdf

 

Reviewer 2 Report

The revised article is well-structured and coherent. However, a few modifications need to be made to enhance clarity, as well as some minor edits. Additional comments on the attached PDF.

Comments for author File: Comments.pdf

A minor spell check is required. Some sentences need to be revised.

 

Author Response

Dear Reviewer 2, we appreciate all the suggestions and comments that we got from your side. Please find in the attachment a detailed list of our corrections and we hope that we fulfill your expectations.

Author Response File: Author Response.pdf

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