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Quality Management Systems Standards
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Quality Management Systems Standards

A special issue of Standards (ISSN 2305-6703).

Deadline for manuscript submissions: closed (31 July 2023) | Viewed by 36704

Special Issue Editors

Dr. Alena Pauliková

E-Mail Website
Guest Editor
Institute of Industrial Engineering and Management, Faculty of Materials Science and Technology in Trnava, Slovak University of Technology in Bratislava, Jána Bottu 25, 917 01 Trnava, Slovakia
Interests: integrated management systems; standards; quality; environment; energy and water efficiency; small world networks; visual management
Dr. Renata Nováková

E-Mail Website
Guest Editor
Department of Quality Management in Institute of Management, University of Ss. Cyril and Methodius in Trnava, Hajdóczyho 1, 917 01 Trnava, Slovakia
Interests: quality management; economy; strategy marketing; ISO standards
Dr. Marek Šolc

E-Mail Website
Guest Editor
Faculty of Materials, Metallurgy and Recycling, Institute of Materials and Quality Engineering, Technical University of Košice, Letná 9, 042 00 Košice, Slovakia
Interests: management; quality; environment; information security

Special Issue Information

Dear Colleagues,

There are several dozen standards of Quality Management Systems (QMS). They create whole families of standards and cover different areas. The family ISO 9000 is one of the most popular and the oldest group. It contains Quality Management Systems with the fundamentals and vocabulary, requirements, and guidelines for the application of ISO 9001:2015, as well as quality management, quality of an organization, and guidance to achieve sustained success.

The second large group is the family ISO 10000 Quality management—customer satisfaction. It contains the guidelines for codes of conduct for organizations, for handling complaints in organizations, for dispute resolution external to organizations, for monitoring and measuring, for quality plans, for quality management in projects, for configuration management, for realizing financial and economic benefits, for competence management and people development, and for the selection of QMS consultants and the use of their services.

The third group with more than forty standards is the family EN 9100 QMS for the aviation, space, and defence organizations.

Other single or twin standards are:

  • Petroleum, petrochemical, and natural gas industries: Sector-specific QMS—Requirements for product and service supply organizations.
  • Solid recovered fuels: QMS—Particular requirements for their application to the production of solid recovered fuels.
  • Transport QMS—Road, rail, and inland navigation transport QMS.
  • QMS requirements to supplement EN ISO 9001 for the transport of dangerous goods with regard to safety.
  • QMS
  • Medical devices: QMS—Requirements for regulatory purposes.
  • Air quality. Certification of automated measuring systems. Initial assessment of the AMS manufacturer's QMS and post certification surveillance for the manufacturing process.

These standards respond to the requirements, needs, and expectations of interested parties/stakeholders in service or production organizations.

This Special Issue on “Quality Management Systems Standards” aims to prove best practice, success magic keys, and unconventional and novel views on the implementation, maintenance, and continuous improvement of QMS according to relevant standards, which are based on PDCA cycle, process approach, risk thinking, and are coordinated with  a harmonized or high-level structure. Topics covered in this Special Issue include, but are not limited to:

  • Successful application and use of QMS standards;
  • Visualisation of QMS standards;
  • Planning, conducting, checking, and acting of QMS;
  • Sustainable improvement of QMS;
  • Common and specific requirements in QMS standards;
  • Development of new approaches to work with QMS;
  • Integration models for QMS standards.

Dr. Alena Pauliková
Dr. Renata Nováková
Dr. Marek Šolc
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Standards is an international peer-reviewed open access quarterly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1000 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • QMS
  • quality
  • management
  • systems
  • standards
  • interested parties
  • PDCA cycle
  • process approach
  • risk thinking
  • visualization

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Published Papers (6 papers)

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Research

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11 pages, 2058 KiB  
Article
Quality Improvement of the Forging Process Using Pareto Analysis and 8D Methodology in Automotive Manufacturing: A Case Study
by Katarína Lestyánszka Škůrková, Helena Fidlerová, Marta Niciejewska and Adam Idzikowski
Standards 2023, 3(1), 84-94; https://doi.org/10.3390/standards3010008 - 17 Mar 2023
Cited by 6 | Viewed by 4346
Abstract
A systematic approach to nonconformity management and continuous improvements are the key elements of the quality management system. The objective of this paper is to present quality improvement for a manufacturing company producing forgings through the combination of several statistical methods and quality [...] Read more.
A systematic approach to nonconformity management and continuous improvements are the key elements of the quality management system. The objective of this paper is to present quality improvement for a manufacturing company producing forgings through the combination of several statistical methods and quality control techniques. First, Pareto analysis was applied, followed by the 8D (eight disciplines) methodology using a structured eight-step approach to problem solving following the PDCA (plan-do-check-act) method. The aim was to identify the problem and discover the critical causes of failures in the management system that allowed the problem to occur, by modifying and combining appropriate quality management methods and tools. The paper introduces a case study considering the forging process in the production of gearboxes, where customer complaints were identified in the last year, demanding the need to eliminate failures. Using the mentioned methods, the root cause of the problem was identified and permanent corrective action was planned and implemented according to the recommendations of the 8D report, which made it possible to reduce the likelihood of a recurrence of this problem and increase customer satisfaction. Full article
(This article belongs to the Special Issue Quality Management Systems Standards)
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14 pages, 730 KiB  
Article
Food Waste: The Good, the Bad, and (Maybe) the Ugly
by Lars Carlsen
Standards 2023, 3(1), 43-56; https://doi.org/10.3390/standards3010005 - 16 Feb 2023
Viewed by 3110
Abstract
Approximately one-third of the food produced globally—close to 1 billion tons—ends up as waste, and, at the same time, more than 800 million people are undernourished, which makes Sustainable Development Goal 12.3, to halve food waste by 2020, rather ambitious if not illusory. [...] Read more.
Approximately one-third of the food produced globally—close to 1 billion tons—ends up as waste, and, at the same time, more than 800 million people are undernourished, which makes Sustainable Development Goal 12.3, to halve food waste by 2020, rather ambitious if not illusory. In the present study, data on food waste in households, the food service sector, and the retail sector are used as indicators for 78 countries that are analyzed by applying a partial order methodology—allowing all indicators to be taken into account simultaneously—to disclose the “good” (below average) and the “bad” (above average) among the countries on an average scale. Countries such as Belgium, Japan, and Slovenia should be labeled as “good” in this context, whereas the “bad” includes countries such as Nigeria, Rwanda, and Tanzania, countries that must cope simultaneously with severe malnutrition and hunger. This study further includes a search for so-called peculiar countries. Here, the USA and Ireland pop up, as they have very high amounts of waste in their food service sectors due to their eating profiles. Finally, the possible influence of assigning a higher weight to household waste is discussed. The overall objective of this study is to contribute to the necessary decisions that need to be made in order to fight the food waste problem and, thus, fulfill Sustainable Development Goal No. 2—zero hunger. As the world produces enough food for everyone, it is unacceptable that more than 800 million people are undernourished and that 14 million children suffer from stunting; perhaps all countries call for the label “ugly”. The present study contributes to highlighting the food waste problem and suggests specific action points for the studied countries. Full article
(This article belongs to the Special Issue Quality Management Systems Standards)
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10 pages, 928 KiB  
Article
Asking about Risk in a Company: A New Approach to Learning ISO 45001 in Engineering Programs
by Manuel Rodríguez-Martín, Pablo Rodríguez-Gonzálvez and Rosario Domingo
Standards 2023, 3(1), 21-30; https://doi.org/10.3390/standards3010003 - 16 Jan 2023
Cited by 1 | Viewed by 2173
Abstract
This paper proposes a workflow so that engineering scholars can learn to ask effective questions to establish systems of consultation to workers following the indications of the international standard ISO 45001 “Occupational health and safety management systems” (Chapter 5.1) in the context of [...] Read more.
This paper proposes a workflow so that engineering scholars can learn to ask effective questions to establish systems of consultation to workers following the indications of the international standard ISO 45001 “Occupational health and safety management systems” (Chapter 5.1) in the context of a medium-size developer and construction company. The methodology has been specifically designed to assess whether it is possible for students to acquire skills in ISO 45001 by developing an innovative method for their own employee questionnaires, and this new standard requires professionals who know how to apply the fundamentals in an industrial context. An experiment with 31 mechanical engineering students was carried out. The new methodology was applied based on three learning levels: large group, working group, and individual student. Different research instruments have been applied to evaluate how they perceive the activity with respect to the usefulness for learning and adaptation to reality. It has also tried to evaluate the subjective sensation during the development of the activity: feelings of happiness, self-confidence, and satisfaction of the scholars. The results show that students considered the activity as interesting, useful for learning, and adapted to reality, posing an important challenge that may have served to improve intrinsic motivation in the learning of management systems. Full article
(This article belongs to the Special Issue Quality Management Systems Standards)
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14 pages, 634 KiB  
Article
Quality Management System in Education: Application of Quality Management Models in Educational Organization—Case Study from the Slovak Republic
by Lenka Girmanová, Marek Šolc, Peter Blaško and Jozef Petrík
Standards 2022, 2(4), 460-473; https://doi.org/10.3390/standards2040031 - 17 Oct 2022
Cited by 5 | Viewed by 11765
Abstract
The main mission of the internal quality system in educational institutions is to develop the importance of quality in all processes, create suitable conditions for increasing the loyalty and professional development of faculty staff, continually improve student satisfaction, and achieve recognition of educational [...] Read more.
The main mission of the internal quality system in educational institutions is to develop the importance of quality in all processes, create suitable conditions for increasing the loyalty and professional development of faculty staff, continually improve student satisfaction, and achieve recognition of educational institutions in the eyes of the public. In the Introduction, this paper covers the current state of the field of quality assurance of higher education in Slovakia. Quality management models that can be used appropriately and effectively in university conditions are identified in the next section. The aim of this overview section was to summarize the advantages and disadvantages resulting from the implementation of quality management models. The paper also includes a case study in which selected models of quality management implemented at a private university in Slovakia are described, especially the process model ISO 9001 and the common assessment framework (CAF) model. The self-assessment within the CAF model was carried out by a questionnaire survey; the obtained data were assessed by classical CAF scoring. The aim of the self-assessment was to identify problem areas and opportunities for improvement and to propose corrective actions. The specifics of the implementation of quality management models at a private university and the benefits resulting from the application are also been defined at the end of the article. Full article
(This article belongs to the Special Issue Quality Management Systems Standards)
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23 pages, 1021 KiB  
Article
Food Safety Management System (FSMS) Model with Application of the PDCA Cycle and Risk Assessment as Requirements of the ISO 22000:2018 Standard
by Antoaneta Stoyanova, Velichka Marinova, Daniel Stoilov and Damyan Kirechev
Standards 2022, 2(3), 329-351; https://doi.org/10.3390/standards2030023 - 22 Jul 2022
Cited by 2 | Viewed by 8184
Abstract
The management strategy requires a shift to change-oriented management. These management approaches are process- and activity-oriented and are based on the assumption that the future is difficult to predict and ineffective for modeling. The aim of this study is to present a model [...] Read more.
The management strategy requires a shift to change-oriented management. These management approaches are process- and activity-oriented and are based on the assumption that the future is difficult to predict and ineffective for modeling. The aim of this study is to present a model of food safety management using a process approach based on the PDCA cycle set in the international standard ISO 22000:2018 by supplementing the regulatory requirements for food safety management. After analyzing the aspects of food safety management, a model is proposed for risk analysis and assessment at the operational and organisational level. In this study, the FMEA method for risk assessment of storage of foods of plant origin was used. The research can be useful for producers and traders in the planning and development of food safety management systems according to the requirements of the ISO 22000:2018 standard. The implementation of documented rules for compliance with the requirements of the international standard is aimed at the management and control of processes at the operational and organisational level in the activities of companies. Process management and data analysis is a direction to improve activities aimed at minimizing food safety risks. Full article
(This article belongs to the Special Issue Quality Management Systems Standards)
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Review

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18 pages, 501 KiB  
Review
Smart Systems: The Role of Advanced Technologies in Improving Business Quality, Performance and Supply Chain Integration
by Ivett Schmidt, Wyn Morris, Andrew Thomas and Louise Manning
Standards 2022, 2(3), 276-293; https://doi.org/10.3390/standards2030020 - 1 Jul 2022
Cited by 3 | Viewed by 4763
Abstract
Technologies such as the Internet of Things (IoT), cloud computing, and Smart Systems (SSs) have become an important focus for industry, especially in the manufacturing and retail sectors. The aim of this paper is to analyse the importance of SSs and their related [...] Read more.
Technologies such as the Internet of Things (IoT), cloud computing, and Smart Systems (SSs) have become an important focus for industry, especially in the manufacturing and retail sectors. The aim of this paper is to analyse the importance of SSs and their related technologies in improving business performance. Through an initial systematic review of sixty-one papers, the authors identify six key determinants that lead to the effective application of SSs in business systems, namely, the application of effective managerial skills, supply chain integration, financial analysis, business performance, strategic and operational capabilities, and technologies. The work then goes on to develop an industry case study that informs thinking on the capabilities of smart technologies in collaborative working environments and then onto the development of a practice-focused framework for future research. This study identifies that the implementation of SSs within organisations not only improves business performance but also their supply chains through the effective integration of business activities and systems, and through the degree to which communication and decision-making is facilitated between humans and devices. This leads to the improvement of quality, speed of information, and information sharing. This study also finds that there is a lack of systems standards that currently govern IoT and SSs integration and data security within businesses. Full article
(This article belongs to the Special Issue Quality Management Systems Standards)
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