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Social Media Marketing and Sustainability: An Endeavor to Discover the Future

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".

Deadline for manuscript submissions: closed (1 October 2023) | Viewed by 13531

Special Issue Editors


E-Mail Website1 Website2
Guest Editor
College of Business & Economics, Qatar University, P.O. Box 2713, Doha, Qatar
Interests: digital marketing; social media marketing; business; management; marketing; B2B; ecommerce; Islamic marketing; tourism
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
School of Engineering and the Built Environment, Birmingham City University, City Centre Campus, Millennium Point, Birmingham B4 7XG, UK
Interests: digital technologies; business management; health and safety; pedagogical research in higher education; construction management; plant and machinery management
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Since its introduction, social media has uniquely transformed people's lives. Regardless of  age group or gender, everyone is becoming more or less addicted to social media and its different applications. Accordingly, such phenomena should be academically examined and investigated to discover and relate to its different impacts on people, society, businesses, etc. Similarly, sustainability has long since received tremendous attention from academics and researchers worldwide due to its importance and the effect it has on every aspect of everyone’s life.

Considering such importance, this Special Issue aims to deliver comprehensive coverage of most of the current trends related to the usage of social media marketing activities on sustainability. The examination of such a relationship is an attempt to make a robust and proactive contribution to the field of sustainability, as well as social media marketing, by showing the various impacts of modern marketing tools and activities on sustainability. The Special Issue will increase the readers' awareness of social media marketing sustainability and its corresponding implications on the business world. Consequently, it is considered a pertinent addition to this research arena, which will, sequentially, provide a noteworthy contribution to knowledge and offer prodigious benefits for all concerned stakeholders.

As can be seen from the information extracted from the review of published work in the field (literature), systematic research work is deficient in this field of study. Although much research exists on social media and marketing, only a limited number of studies have examined the relationship between social media marketing and sustainability and the impact of social media marketing on sustainable behaviour. Resultantly, there is a great need to encourage more research to cover such existing gaps in the related literature.

Within this regard, the Special Issue will cover many critical matters, trends, developments, attitudes and issues that represent fundamental gaps in the literature. As such, among the topics of interest for the Special Issue (in addition to any other suitable topic) are social media marketing impact on sustainable behaviour, changes in consumer sustainable digital behaviour, social media marketing trends, social media electronic word of mouth (eWOM) and sustainable behaviour, etc.

Prof. Dr. Hatem El-Gohary
Prof. Dr. David John Edwards
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • social media marketing
  • sustainability
  • electronic marketing and sustainability
  • sustainable digital marketing
  • Facebook marketing
  • Youtube marketing
  • social media marketing impact on sustainable behaviour
  • changes in consumer sustainable digital behaviour
  • social media marketing trends
  • social media marketing tools
  • social media influencers and their impact on sustainable behaviour
  • social media marketing future developments
  • sustainability of e-businesses
  • luxury social media marketing
  • electronic green marketing
  • fashion social media marketing
  • social media electronic word of mouth (ewom) and sustainable behaviour

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Published Papers (3 papers)

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Research

21 pages, 1527 KiB  
Article
Exploring the Pathways to Tourist Loyalty in Pakistani Tourism Industry: The Role of Destination Image, Service Quality, E-WOM, and Social Media
by Afshan Rahman, Naveed Farooq, Muhammad Haleem, Syed Mohsin Ali Shah and Hatem El-Gohary
Sustainability 2023, 15(24), 16601; https://doi.org/10.3390/su152416601 - 6 Dec 2023
Cited by 1 | Viewed by 2629
Abstract
Tourism plays a pivotal role in Pakistan’s economic landscape. Understanding the drivers of tourist loyalty is paramount for sustainable growth. This study delves into the factors influencing tourist loyalty within Pakistan’s tourism sector, examining the destination image, service quality, electronic word of mouth, [...] Read more.
Tourism plays a pivotal role in Pakistan’s economic landscape. Understanding the drivers of tourist loyalty is paramount for sustainable growth. This study delves into the factors influencing tourist loyalty within Pakistan’s tourism sector, examining the destination image, service quality, electronic word of mouth, and tourist satisfaction. Data sourced from a tourist survey at popular Pakistani destinations unveil significant relationships and mediation effects. The results underscore that a positive destination image and superior services directly impact tourist loyalty. Furthermore, electronic word of mouth and tourist satisfaction mediate these relationships, highlighting how positive perceptions and satisfaction bolster loyalty. Social media also exerts a moderating influence on the destination image, service quality, and tourist loyalty dynamics. These findings offer crucial insights for tourism stakeholders and destination marketers to refine strategies. By enhancing its destination image, delivering exceptional services, and leveraging social media, Pakistan can both attract and retain tourists, bolstering its tourism sector’s growth and prosperity. This study contributes to the existing literature and offers practical guidance for promoting tourism in developing nations like Pakistan. Full article
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21 pages, 4041 KiB  
Article
Deep Churn Prediction Method for Telecommunication Industry
by Lewlisa Saha, Hrudaya Kumar Tripathy, Tarek Gaber, Hatem El-Gohary and El-Sayed M. El-kenawy
Sustainability 2023, 15(5), 4543; https://doi.org/10.3390/su15054543 - 3 Mar 2023
Cited by 21 | Viewed by 6631
Abstract
Being able to predict the churn rate is the key to success for the telecommunication industry. It is also important for the telecommunication industry to obtain a high profit. Thus, the challenge is to predict the churn percentage of customers with higher accuracy [...] Read more.
Being able to predict the churn rate is the key to success for the telecommunication industry. It is also important for the telecommunication industry to obtain a high profit. Thus, the challenge is to predict the churn percentage of customers with higher accuracy without comprising the profit. In this study, various types of learning strategies are investigated to address this challenge and build a churn predication model. Ensemble learning techniques (Adaboost, random forest (RF), extreme randomized tree (ERT), xgboost (XGB), gradient boosting (GBM), and bagging and stacking), traditional classification techniques (logistic regression (LR), decision tree (DT), and k-nearest neighbor (kNN), and artificial neural network (ANN)), and the deep learning convolutional neural network (CNN) technique have been tested to select the best model for building a customer churn prediction model. The evaluation of the proposed models was conducted using two pubic datasets: Southeast Asian telecom industry, and American telecom market. On both of the datasets, CNN and ANN returned better results than the other techniques. The accuracy obtained on the first dataset using CNN was 99% and using ANN was 98%, and on the second dataset it was 98% and 99%, respectively. Full article
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13 pages, 727 KiB  
Article
Shaping Sustainable Entrepreneurial Intentions among Business Graduates in Developing Countries through Social Media Adoption: A Moderating-Mediated Mechanism in Pakistan
by Hatem El-Gohary, Fahad Sultan, Sayyam Alam, Muzaffar Abbas and Shoaib Muhammad
Sustainability 2023, 15(3), 2489; https://doi.org/10.3390/su15032489 - 30 Jan 2023
Cited by 12 | Viewed by 3290
Abstract
Entrepreneurship is crucial for alleviating job challenges among business graduates and for sustaining a growing local economy. However, different factors support and encourage students to be entrepreneurs. Modern technologies such as social media are becoming more popular with young people in enterprise creation. [...] Read more.
Entrepreneurship is crucial for alleviating job challenges among business graduates and for sustaining a growing local economy. However, different factors support and encourage students to be entrepreneurs. Modern technologies such as social media are becoming more popular with young people in enterprise creation. However, the connection between social media use and business among the youth of developing countries has yet to be noticed. This study examines the relationship between entrepreneurial education (EE), attitudes toward sustainable entrepreneurship (ATSE), and sustainable entrepreneurial intentions (SEIs); as well as examining the moderating effect of social media adoption on this relationship. To put the proposed concept to the test, data was collected from 314 business graduates from Pakistani universities. Structural equation modeling using AMOS (Version 26) was utilized to test the proposed hypotheses. The study findings show that student attitudes concerning sustainable entrepreneurship mediate the association between EE and sustainable entrepreneurial intention. Furthermore, the results illustrate that social media moderated the relationship between the research participants’ attitudes concerning sustainable entrepreneurship and their desire to practice sustainable entrepreneurship. The study makes significant contributions to the field that scholars can use to initiate future research projects. Full article
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