Workplace Violence and Its Effects on Burnout and Secondary Traumatic Stress among Mental Healthcare Nurses in Japan
Abstract
:1. Introduction
2. Participants and Methods
2.1. Study Design
2.2. Participants and Procedures
2.3. Measures
2.3.1. Well-Being
2.3.2. Psychological Distress
2.3.3. Alcohol Use Disorder
2.3.4. Anger Related to Harmful Experience
2.3.5. Workplace Violence
2.3.6. Burnout, Secondary Traumatic Stress, and Compassion Satisfaction
2.4. Statistical Analyses
2.5. Ethical Considerations
3. Results
3.1. Sociodemographic Characteristics of the Participants
3.2. Prevalence of WPV within the Past 12 Months and the Characteristics of the WPV
3.3. Mental Health Status of Nurses Who Experience WPV
3.4. Comparisons of the Groups with and without Workplace Violence
3.5. Risk Factors of Workplace Violence
4. Discussion
4.1. Main Findings
4.2. Recommendations for Further Research
4.3. Study Limitations
5. Conclusions
Author Contributions
Funding
Conflicts of Interest
References
- Health and Safety Executive. Work-related Violence. Available online: http://www.hse.gov.uk/violence/index.htm. (accessed on 1 April 2020).
- d’Ettorre, G.; Pellicani, V. Workplace Violence Toward Mental Healthcare Workers Employed in Psychiatric Wards. Saf. Health Work 2017, 8, 337–342. [Google Scholar] [CrossRef]
- Chappell, D.; Di Martino, V. Violence at Work, 3rd ed.; International Labour Office: Geneva, Switzerland, 2006. [Google Scholar]
- Schnieden, V. Violence against doctors. Br. J. Hosp. Med. 1993, 50, 9. [Google Scholar]
- Martinez, A.J. Managing Workplace Violence with Evidence-Based Interventions: A Literature Review. J. Psychosoc. Nurs. Ment. Health Serv. 2016, 54, 31–36. [Google Scholar] [CrossRef]
- D’Ettorre, G.; Pellicani, V.; Mazzotta, M.; Vullo, A. Preventing and managing workplace violence against healthcare workers in Emergency Departments. Acta Biomed. 2018, 89, 28–36. [Google Scholar] [CrossRef] [PubMed]
- Edward, K.L.; Stephenson, J.; Ousey, K.; Lui, S.; Warelow, P.; Giandinoto, J.A. A systematic review and meta-analysis of factors that relate to aggression perpetrated against nurses by patients/relatives or staff. J. Clin. Nurs. 2016, 25, 289–299. [Google Scholar] [CrossRef] [PubMed]
- Mento, C.; Silvestri, M.C.; Bruno, A.; Muscatello, M.R.A.; Cedro, C.; Pandolfo, G.; Zoccali, R.A. Workplace violence against healthcare professionals: A systematic review. Aggress. Violence Behav. 2020, 51, 101381. [Google Scholar] [CrossRef]
- Firenze, A.; Santangelo, O.E.; Gianfredi, V.; Alagna, E.; Cedrone, F.; Provenzano, S.; La Torre, G. Violence on doctors. An observational study in Northern Italy. Med. Lav. 2020, 111, 46–53. [Google Scholar] [CrossRef] [PubMed]
- Inoue, M.; Tsukano, K.; Muraoka, M.; Kaneko, F.; Okamura, H. Psychological impact of verbal abuse and violence by patients on nurses working in psychiatric departments. Psychiatry Clin. Neurosci. 2006, 60, 29–36. [Google Scholar] [CrossRef] [PubMed] [Green Version]
- Shi, L.; Li, G.; Hao, J.; Wang, W.; Chen, W.; Liu, S.; Yu, Z.; Shi, Y.; Ma, Y.; Fan, L.; et al. Psychological depletion in physicians and nurses exposed to workplace violence: A cross-sectional study using propensity score analysis. Int. J. Nurs. Stud. 2020, 103, 103493. [Google Scholar] [CrossRef]
- Lee, H.L.; Han, C.Y.; Redley, B.; Lin, C.C.; Lee, M.Y.; Chang, W. Workplace Violence Against Emergency Nurses in Taiwan: A Cross-Sectional Study. J. Emerg. Nurs. 2020, 46, 66–71.e64. [Google Scholar] [CrossRef]
- Phillips, J.P. Workplace Violence against Health Care Workers in the United States. N. Engl. J. Med. 2016, 375, e14. [Google Scholar] [CrossRef] [PubMed]
- Alshehry, A.S.; Alquwez, N.; Almazan, J.; Namis, I.M.; Cruz, J.P. Influence of workplace incivility on the quality of nursing care. J. Clin. Nurs. 2019, 28, 4582–4594. [Google Scholar] [CrossRef] [PubMed]
- Liu, J.; Gan, Y.; Jiang, H.; Li, L.; Dwyer, R.; Lu, K.; Yan, S.; Sampson, O.; Xu, H.; Wang, C.; et al. Prevalence of workplace violence against healthcare workers: A systematic review and meta-analysis. Occup. Environ. Med. 2019, 76, 927–937. [Google Scholar] [CrossRef] [PubMed] [Green Version]
- Fujita, S.; Ito, S.; Seto, K.; Kitazawa, T.; Matsumoto, K.; Hasegawa, T. Risk factors of workplace violence at hospitals in Japan. J. Hosp. Med. 2012, 7, 79–84. [Google Scholar] [CrossRef] [PubMed] [Green Version]
- Fujimoto, H.; Greiner, C.; Hirota, M.; Yamaguchi, Y.; Ryuno, H.; Hashimoto, T. Experiences of Violence and Preventive Measures Among Nurses in Psychiatric and Non-Psychiatric Home Visit Nursing Services in Japan. J. Psychosoc. Nurs. Ment. Health Serv. 2019, 57, 40–48. [Google Scholar] [CrossRef] [Green Version]
- Sato, K.; Wakabayashi, T.; Kiyoshi-Teo, H.; Fukahori, H. Factors associated with nurses’ reporting of patients’ aggressive behavior: A cross-sectional survey. Int. J. Nurs. Stud. 2013, 50, 1368–1376. [Google Scholar] [CrossRef]
- Saeki, K.; Okamoto, N.; Tomioka, K.; Obayashi, K.; Nishioka, H.; Ohara, K.; Kurumatani, N. Work-related aggression and violence committed by patients and its psychological influence on doctors. J. Occup. Health 2011, 53, 356–364. [Google Scholar] [CrossRef] [Green Version]
- Kimura, Y.; Inoue, M. Factors Associated with the Level of Psychological lmpact of Patients’ Offensive Language/Violence on Psychiatric Nurses Varying in Years of Experience. Jpn. J. Occup. Med. Traumatol. 2017, 65, 137–142. [Google Scholar]
- World Health Organization. International Classification of Diseases 11th Revision. Available online: https://icd.who.int/ (accessed on 1 November 2019).
- The World Health Organization. Burn-Out an “Occupational Phenomenon”: International Classification of Diseases. Available online: https://www.who.int/mental_health/evidence/burn-out/en/ (accessed on 5 April 2020).
- Woo, T.; Ho, R.; Tang, A.; Tam, W. Global prevalence of burnout symptoms among nurses: A systematic review and meta-analysis. J. Psychiatr. Res. 2020, 123, 9–20. [Google Scholar] [CrossRef]
- López-López, I.M.; Gómez-Urquiza, J.L.; Cañadas, G.R.; De la Fuente, E.I.; Albendín-García, L.; Cañadas-De la Fuente, G.A. Prevalence of burnout in mental health nurses and related factors: A systematic review and meta-analysis. Int. J. Ment. Health Nurs. 2019, 28, 1032–1041. [Google Scholar] [CrossRef]
- Gascon, S.; Leiter, M.P.; Andrés, E.; Santed, M.A.; Pereira, J.P.; Cunha, M.J.; Albesa, A.; Montero-Marín, J.; García-Campayo, J.; Martínez-Jarreta, B. The role of aggressions suffered by healthcare workers as predictors of burnout. J. Clin. Nurs. 2013, 22, 3120–3129. [Google Scholar] [CrossRef] [PubMed]
- Liu, W.; Zhao, S.; Shi, L.; Zhang, Z.; Liu, X.; Li, L.; Duan, X.; Li, G.; Lou, F.; Jia, X.; et al. Workplace violence, job satisfaction, burnout, perceived organisational support and their effects on turnover intention among Chinese nurses in tertiary hospitals: A cross-sectional study. BMJ Open 2018, 8, e019525. [Google Scholar] [CrossRef] [PubMed]
- Choi, S.H.; Lee, H. Workplace violence against nurses in Korea and its impact on professional quality of life and turnover intention. J. Nurs. Manag. 2017, 25, 508–518. [Google Scholar] [CrossRef] [PubMed]
- Wu, Y.; Wang, J.; Liu, J.; Zheng, J.; Liu, K.; Baggs, J.G.; Liu, X.; You, L. The impact of work environment on workplace violence, burnout and work attitudes for hospital nurses: A structural equation modelling analysis. J. Nurs. Manag. 2019. [Google Scholar] [CrossRef]
- Figley, C.R.; Carbonell, J.L.; Boscarino, J.A.; Chang, J. A clinical demonstration model for assessing the effectiveness of therapeutic interventions: An expanded clinical trials methodology. Int. J. Emerg. Ment. Health 1999, 1, 155–164. [Google Scholar]
- Zerach, G.; Shalev, T.B. The relations between violence exposure, posttraumatic stress symptoms, secondary traumatization, vicarious post traumatic growth and illness attribution among psychiatric nurses. Arch. Psychiatr. Nurs. 2015, 29, 135–142. [Google Scholar] [CrossRef]
- Tirgari, B.; Azizzadeh Forouzi, M.; Ebrahimpour, M. Relationship Between Posttraumatic Stress Disorder and Compassion Satisfaction, Compassion Fatigue, and Burnout in Iranian Psychiatric Nurses. J. Psychosoc. Nurs. Ment. Health Serv. 2019, 57, 39–47. [Google Scholar] [CrossRef]
- Topp, C.W.; Østergaard, S.D.; Søndergaard, S.; Bech, P. The WHO-5 Well-Being Index: A systematic review of the literature. Psychother. Psychosom. 2015, 84, 167–176. [Google Scholar] [CrossRef]
- Awata, S.; Bech, P.; Yoshida, S.; Hirai, M.; Suzuki, S.; Yamashita, M.; Ohara, A.; Hinokio, Y.; Matsuoka, H.; Oka, Y. Reliability and validity of the Japanese version of the World Health Organization-Five Well-Being Index in the context of detecting depression in diabetic patients. Psychiatry Clin. Neurosci. 2007, 61, 112–119. [Google Scholar] [CrossRef]
- Awata, S.; Bech, P.; Koizumi, Y.; Seki, T.; Kuriyama, S.; Hozawa, A.; Ohmori, K.; Nakaya, N.; Matsuoka, H.; Tsuji, I. Validity and utility of the Japanese version of the WHO-Five Well-Being Index in the context of detecting suicidal ideation in elderly community residents. Int. Psychogeriatr. 2007, 19, 77–88. [Google Scholar] [CrossRef]
- Kessler, R.C.; Barker, P.R.; Colpe, L.J.; Epstein, J.F.; Gfroerer, J.C.; Hiripi, E.; Howes, M.J.; Normand, S.L.; Manderscheid, R.W.; Walters, E.E.; et al. Screening for serious mental illness in the general population. Arch. Gen. Psychiatry 2003, 60, 184–189. [Google Scholar] [CrossRef]
- Furukawa, T.A.; Kawakami, N.; Saitoh, M.; Ono, Y.; Nakane, Y.; Nakamura, Y.; Tachimori, H.; Iwata, N.; Uda, H.; Nakane, H.; et al. The performance of the Japanese version of the K6 and K10 in the World Mental Health Survey Japan. Int. J. Methods Psychiatr. Res. 2008, 17, 152–158. [Google Scholar] [CrossRef] [PubMed]
- Sakurai, K.; Nishi, A.; Kondo, K.; Yanagida, K.; Kawakami, N. Screening performance of K6/K10 and other screening instruments for mood and anxiety disorders in Japan. Psychiatry Clin. Neurosci. 2011, 65, 434–441. [Google Scholar] [CrossRef] [PubMed]
- Reinert, D.F.; Allen, J.P. The alcohol use disorders identification test: An update of research findings. Alcohol. Clin. Exp. Res. 2007, 31, 185–199. [Google Scholar] [CrossRef] [PubMed]
- Kawada, T.; Inagaki, H.; Kuratomi, Y. The alcohol use disorders identification test: Reliability study of the Japanese version. Alcohol 2011, 45, 205–207. [Google Scholar] [CrossRef]
- Hiro, H.; Shima, S. Availability of the Alcohol Use Disorders Identification Test (AUDIT) for a complete health examination in Japan. Jpn. J. Alcohol Stud. Drug Depend. 1996, 31, 437–450. [Google Scholar]
- Forbes, D.; Alkemade, N.; Hopcraft, D.; Hawthorne, G.; O’Halloran, P.; Elhai, J.D.; McHugh, T.; Bates, G.; Novaco, R.W.; Bryant, R.; et al. Evaluation of the dimensions of anger reactions-5 (DAR-5) scale in combat veterans with posttraumatic stress disorder. J. Anxiety Disord. 2014, 28, 830–835. [Google Scholar] [CrossRef]
- Forbes, D.; Alkemade, N.; Mitchell, D.; Elhai, J.D.; McHugh, T.; Bates, G.; Novaco, R.W.; Bryant, R.; Lewis, V. Utility of the Dimensions of Anger Reactions-5 (DAR-5) scale as a brief anger measure. Depress. Anxiety 2014, 31, 166–173. [Google Scholar] [CrossRef]
- Cheung, T.; Yip, P.S. Workplace violence towards nurses in Hong Kong: Prevalence and correlates. BMC Public Health 2017, 17, 196. [Google Scholar] [CrossRef] [Green Version]
- International Labour Office; International Council of Nurses; World Health Organisation; Public Services International. Workplace Violence in the Health Sector Country Case Studies Research Instruments Survey Questionnaires. Available online: https://www.who.int/violence_injury_prevention/violence/interpersonal/en/WVfocusgroupdiscussion.pdf (accessed on 1 April 2020).
- Stamm, B.H. The Concise ProQOL Manual, 2nd ed. Pocatello, ID ProQOL.org. 2010. Available online: https://proqol.org/uploads/ProQOLManual.pdf (accessed on 15 April 2020).
- Fukumori, T.; Goto, T.; Sato, H. Development, reliability, and validity of a Japanese version of the Professional Quality of Life Scale for Nurses. Jpn. J. Psychol. 2018, 89, 150–159. [Google Scholar] [CrossRef] [Green Version]
- Chen, W.C.; Hwu, H.G.; Kung, S.M.; Chiu, H.J.; Wang, J.D. Prevalence and determinants of workplace violence of health care workers in a psychiatric hospital in Taiwan. J. Occup. Health 2008, 50, 288–293. [Google Scholar] [CrossRef] [PubMed] [Green Version]
- de Looff, P.; Nijman, H.; Didden, R.; Embregts, P. Burnout symptoms in forensic psychiatric nurses and their associations with personality, emotional intelligence and client aggression: A cross-sectional study. J. Psychiatr. Ment. Health Nurs. 2018, 25, 506–516. [Google Scholar] [CrossRef] [PubMed]
- de Looff, P.; Didden, R.; Embregts, P.; Nijman, H. Burnout symptoms in forensic mental health nurses: Results from a longitudinal study. Int. J. Ment. Health Nurs. 2019, 28, 306–317. [Google Scholar] [CrossRef] [PubMed]
- Itzhaki, M.; Bluvstein, I.; Peles Bortz, A.; Kostistky, H.; Bar Noy, D.; Filshtinsky, V.; Theilla, M. Mental Health Nurse’s Exposure to Workplace Violence Leads to Job Stress, Which Leads to Reduced Professional Quality of Life. Front. Psychiatry 2018, 9, 59. [Google Scholar] [CrossRef] [Green Version]
- Baby, M.; Glue, P.; Carlyle, D. ‘Violence is not part of our job’: A thematic analysis of psychiatric mental health nurses’ experiences of patient assaults from a New Zealand perspective. Issues Ment. Health Nurs. 2014, 35, 647–655. [Google Scholar] [CrossRef]
- Yada, H.; Abe, H.; Omori, H.; Ishida, Y.; Katoh, T. Job-related stress in psychiatric assistant nurses. Nurs. Open 2018, 5, 15–20. [Google Scholar] [CrossRef]
- Nachreiner, N.M.; Hansen, H.E.; Okano, A.; Gerberich, S.G.; Ryan, A.D.; McGovern, P.M.; Church, T.R.; Watt, G.D. Difference in work-related violence by nurse license type. J. Prof. Nurs. 2007, 23, 290–300. [Google Scholar] [CrossRef]
- Ferri, P.; Silvestri, M.; Artoni, C.; Di Lorenzo, R. Workplace violence in different settings and among various health professionals in an Italian general hospital: A cross-sectional study. Psychol. Res. Behav. Manag. 2016, 9, 263–275. [Google Scholar] [CrossRef] [Green Version]
- Fida, R.; Laschinger, H.K.S.; Leiter, M.P. The protective role of self-efficacy against workplace incivility and burnout in nursing: A time-lagged study. Health Care Manag. Rev. 2018, 43, 21–29. [Google Scholar] [CrossRef] [Green Version]
- Itzhaki, M.; Peles-Bortz, A.; Kostistky, H.; Barnoy, D.; Filshtinsky, V.; Bluvstein, I. Exposure of mental health nurses to violence associated with job stress, life satisfaction, staff resilience, and post-traumatic growth. Int. J. Ment. Health Nurs. 2015, 24, 403–412. [Google Scholar] [CrossRef]
Variables | Total (n = 599) | With WPV (n = 265) | Without WPV (n = 328) | Test | Probability |
---|---|---|---|---|---|
n | n (%) | n (%) | χ2 | p | |
Sex | |||||
Female | 390 | 169 (43.7) | 218 (56.3) | ||
Male | 206 | 95 (46.3) | 110 (53.7) | 0.4 | 0.5 |
Missing | 3 | ||||
Occupation | |||||
Nurse | 398 | 197 (49.5) | 201 (50.5) | ||
Assistant nurse | 195 | 64 (33.5) | 127 (66.5) | 13.6 * | <0.01 |
Missing | 6 | ||||
Ward | |||||
Acute ward | 258 | 129 (50.2) | 128 (49.8) | ||
Others | 334 | 134 (40.5) | 197 (59.5) | 5.5 * | 0.02 |
Missing | 7 | ||||
Mean (SD) | Mean (SD) | Mean (SD) | |z| | p | |
Age, years | 47.1 (13.2) | 45.7 (11.9) | 48.4 (14.0) | 2.5 * | 0.01 |
Duration as nurse, years | 19.8 (13.4) | 19.0 (11.9) | 20.5 (14.5) | 0.8 | 0.4 |
WHO-5 final score | 48.2 (19.0) | 45.5 (18.7) | 50.3 (19.0) | 2.8 * | <0.01 |
K6 | 5.4 (4.5) | 6.2 (4.9) | 4.7 (4.1) | 3.8* | <0.01 |
AUDIT | 3.9 (4.7) | 3.9 (4.8) | 3.8 (4.6) | 0.4 | 0.7 |
DAR-5 | 7.3 (2.6) | 7.9 (3.0) | 6.8 (2.2) | 5.2 * | <0.01 |
Compassion satisfaction | 24.4 (8.7) | 23.5 (9.0) | 25.2 (8.4) | 2.3* | 0.02 |
Burnout | 25.4 (6.4) | 26.5 (5.8) | 24.4 (6.8) | 3.3* | <0.01 |
Secondary traumatic stress | 12.0 (6.8) | 13.6 (7.1) | 10.6 (6.2) | 5.4* | <0.01 |
Independent Variable | Beta | Wald | p | OR | 95% CI |
---|---|---|---|---|---|
Sex, 1: male, 0: female | −0.08 | 0.57 | 0.45 | 0.85 | 0.55–1.31 |
Age | −0.01 | 0.70 | 0.40 | 0.99 | 0.96–1.01 |
Years of experience | −0.005 | 0.16 | 0.69 | 1.00 | 0.97–1.01 |
Occupation, 1: Nurse, 0: Assistant nurse | 0.35 | 9.96 | <0.01 | 2.03 | 1.31–3.15 |
Ward, 1: Acute ward, 0: other | 0.09 | 0.72 | 0.39 | 1.19 | 0.80–1.78 |
WHO-5, 1: raw score ≤12, 0: others | 0.04 | 0.17 | 0.68 | 1.09 | 0.72–1.67 |
K6, 1: ≥13, 0: others | 0.28 | 1.70 | 0.19 | 1.75 | 0.75–4.06 |
AUDIT, 1: ≥11, 0: others | 0.13 | 0.53 | 0.47 | 1.29 | 0.65–2.55 |
DAR-5, 1: ≥12, 0: others | 0.29 | 2.09 | 0.15 | 1.78 | 0.81–3.90 |
Compassion satisfaction, 1: ≤26, 0: others | 0.05 | 0.24 | 0.62 | 1.11 | 0.73–1.70 |
Burnout, 1: ≥33, 0: others | 0.34 | 4.33 | 0.04 | 1.99 | 1.04–3.81 |
Secondary traumatic stress, 1: ≥28, 0: others | 0.22 | 0.46 | 0.50 | 1.55 | 0.44–5.50 |
© 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
Share and Cite
Kobayashi, Y.; Oe, M.; Ishida, T.; Matsuoka, M.; Chiba, H.; Uchimura, N. Workplace Violence and Its Effects on Burnout and Secondary Traumatic Stress among Mental Healthcare Nurses in Japan. Int. J. Environ. Res. Public Health 2020, 17, 2747. https://doi.org/10.3390/ijerph17082747
Kobayashi Y, Oe M, Ishida T, Matsuoka M, Chiba H, Uchimura N. Workplace Violence and Its Effects on Burnout and Secondary Traumatic Stress among Mental Healthcare Nurses in Japan. International Journal of Environmental Research and Public Health. 2020; 17(8):2747. https://doi.org/10.3390/ijerph17082747
Chicago/Turabian StyleKobayashi, Yudai, Misari Oe, Tetsuya Ishida, Michiko Matsuoka, Hiromi Chiba, and Naohisa Uchimura. 2020. "Workplace Violence and Its Effects on Burnout and Secondary Traumatic Stress among Mental Healthcare Nurses in Japan" International Journal of Environmental Research and Public Health 17, no. 8: 2747. https://doi.org/10.3390/ijerph17082747
APA StyleKobayashi, Y., Oe, M., Ishida, T., Matsuoka, M., Chiba, H., & Uchimura, N. (2020). Workplace Violence and Its Effects on Burnout and Secondary Traumatic Stress among Mental Healthcare Nurses in Japan. International Journal of Environmental Research and Public Health, 17(8), 2747. https://doi.org/10.3390/ijerph17082747