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Volume 13
Issue 1
10.3390/pharmacy13010012
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This is an early access version, the complete PDF, HTML, and XML versions will be available soon.
Article

Exploring the Benefits, Barriers and Improvement Opportunities in Implementing Automated Dispensing Cabinets: A Qualitative Study

by
Abbas Al Mutair
1,2,3,4,5,
Alya Elgamri
6,
Kawther Taleb
1,
Batool Mohammed Alhassan
1,
Mohamed Alsalim
1,
Horia Alduriahem
1,
Chandni Saha
1 and
Kawthar Alsaleh
1,2,*
1
Almoosa Specialist Hospital, Al-Ahsa 36342, Saudi Arabia
2
Nursing Department, Almoosa College of Health Sciences, Al-Ahsa 36342, Saudi Arabia
3
Department of Medical and Surgical Nursing, College of Nursing, Princess Nourah bint Abdulrahman University, Riyadh 84428, Saudi Arabia
4
School of Nursing, University of Wollongong, Wollongong, NSW 2522, Australia
5
Prince Sultan Military College of Health Sciences, Dhahran 31932, Saudi Arabia
6
Faculty of Dentistry, University of Khartoum, Khartoum 11111, Sudan
*
Author to whom correspondence should be addressed.
Pharmacy 2025, 13(1), 12; https://doi.org/10.3390/pharmacy13010012
Submission received: 20 November 2024 / Revised: 13 January 2025 / Accepted: 17 January 2025 / Published: 29 January 2025
Review Reports Versions Notes

Abstract

Technology has increasingly influenced the provision of healthcare services by enhancing patient safety, optimising workflows, and improving efficiency. Large healthcare facilities have adopted automated dispensing cabinets (ADCs) as an advanced technological solution. A key gap exists in understanding the ADC implementation experience in different contexts. Therefore, this study seeks to fill this literature gap by exploring key stakeholders’ perspectives on the benefits, barriers, and improvement opportunities related to ADCs, offering valuable insights to support their effective integration across various healthcare settings. This qualitative study was conducted in Saudi Arabia. The implementation of ADCs generally has positive outcomes for all staff. The system has brought about enhanced medication tracking, greater time efficiency, along with reduced workload and medication errors. However, there are barriers to their implementation, including changes in workflow and workload distribution, cabinet design, technical medication management challenges, and the need for staff training. To maximise the effectiveness of ADCs, healthcare organisations should focus on improving operational workflows, providing ongoing staff training, and maintaining robust system monitoring. Additionally, manufacturers should focus on advancing technology to further enhance the efficiency and functionality of ADCs.
Keywords: automated dispensing cabinets; ADC; benefits; barriers; improvement opportunities automated dispensing cabinets; ADC; benefits; barriers; improvement opportunities

Share and Cite

MDPI and ACS Style

Al Mutair, A.; Elgamri, A.; Taleb, K.; Alhassan, B.M.; Alsalim, M.; Alduriahem, H.; Saha, C.; Alsaleh, K. Exploring the Benefits, Barriers and Improvement Opportunities in Implementing Automated Dispensing Cabinets: A Qualitative Study. Pharmacy 2025, 13, 12. https://doi.org/10.3390/pharmacy13010012

AMA Style

Al Mutair A, Elgamri A, Taleb K, Alhassan BM, Alsalim M, Alduriahem H, Saha C, Alsaleh K. Exploring the Benefits, Barriers and Improvement Opportunities in Implementing Automated Dispensing Cabinets: A Qualitative Study. Pharmacy. 2025; 13(1):12. https://doi.org/10.3390/pharmacy13010012

Chicago/Turabian Style

Al Mutair, Abbas, Alya Elgamri, Kawther Taleb, Batool Mohammed Alhassan, Mohamed Alsalim, Horia Alduriahem, Chandni Saha, and Kawthar Alsaleh. 2025. "Exploring the Benefits, Barriers and Improvement Opportunities in Implementing Automated Dispensing Cabinets: A Qualitative Study" Pharmacy 13, no. 1: 12. https://doi.org/10.3390/pharmacy13010012

APA Style

Al Mutair, A., Elgamri, A., Taleb, K., Alhassan, B. M., Alsalim, M., Alduriahem, H., Saha, C., & Alsaleh, K. (2025). Exploring the Benefits, Barriers and Improvement Opportunities in Implementing Automated Dispensing Cabinets: A Qualitative Study. Pharmacy, 13(1), 12. https://doi.org/10.3390/pharmacy13010012

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