1. Introduction
Information technology has undergone rapid advancement in recent years, driven in part by artificial intelligence (AI) and related technologies and applications. This progress has been particularly notable since the rise of generative AI (GenAI), which uses advanced algorithms to analyse data patterns and use that information to create various types of new content, including text, images, sounds, videos, and code (
Michel-Villarreal et al. 2023).
Major technology companies, such as Microsoft and Google, have begun to compete in launching GenAI applications. OpenAI, supported by Microsoft, announced the interactive chatbot ChatGPT in November 2022; Google launched the Google Bard application, and other applications have since appeared, such as Midjourney AI for photos, which is also owned by OpenAI (
Feuerriegel et al. 2023).
Technology companies are intensifying their efforts to not only release new apps but also enhance existing ones, elevating them to a professional level of content creation utilising four cutting-edge technologies: natural language, machine learning, computer vision, and artificial neural networks. These technologies simulate the functions of the human brain and are highly effective at learning from large volumes of data (
Fui-Hoon Nah et al. 2023).
In the context of the recent developments in generative artificial intelligence during the current year, OpenAI launched ChatGPT 4o with Canvas, which features performance and efficiency improvements that allow users to edit texts and codes and develop ideas (
OpenAI 2024). Google also introduced a new update to its Gemini 1.5 Pro model, which supports text, image, and video analysis with multimedia capabilities (
Google AI 2024).
Microsoft launched Copilot Vision, which enables users to analyse texts and images on web pages in real-time while maintaining privacy and security while browsing (
Microsoft 2024). It also launched MidJourney version 6.1, which offers significant improvements in image quality and accuracy while reducing visual defects and enhancing details of small elements (
MidJourney 2024).
GenAI represents significant monetary potential, with global corporate profits projected to range from
$2.6 and
$4.4 trillion per year. According to World Economic Forum forecasts, GenAI is projected to contribute around
$16 trillion to the worldwide economy by the year 2030 (
Paige et al. 2023).
One of the key ethical challenges posed by AI in creative fields is the blurring of the lines between human-generated and AI-generated content. This raises crucial questions about authenticity and plagiarism, as the distinction between inspiration and imitation becomes increasingly blurred (
Kanont et al. 2024).
Additionally, the incorporation of AI into creative workflows has raised apprehensions regarding the possible displacement of creative professionals in fields like media and film, with AI’s ability to generate texts and compositions raising fears of job losses among writers (
Cheng 2024). Others argue that AI can act as a valuable collaborator, enhancing rather than replacing human creativity (
Lai 2023).
Arab countries, especially those in the Gulf region, have made numerous efforts to adopt GenAI and benefit from its applications. The United Arab Emirates has created the position of Minister of State for Artificial Intelligence and the Digital Economy and developed the National Strategy for Artificial Intelligence 2031, which aims to achieve global leadership in the field of AI. It has also launched the Artificial Intelligence Programme and established the Artificial Intelligence and Digital Transactions Council with the aim of creating a stimulating environment for the application of AI technologies and developing guidelines for GenAI (
Artificial Intelligence Office, UAE 2024).
The Kingdom of Saudi Arabia established the Saudi Data and Artificial Intelligence Authority (SDAIA), issued two guides on using GenAI, created the National Center for Artificial Intelligence, and strengthened the research and innovation system. AI is expected to contribute 58.8 trillion Saudi riyals to the domestic product by 2030 (
SDAIA 2024).
Qatar launched a project called The Arab Model for Generative Artificial Intelligence Fanar to develop Arabic content using GenAI, aiming to improve both accuracy and understanding. In the Kingdom of Bahrain, the Labor Fund “Tamkeen” launched the Artificial Intelligence Academy, a training platform that helps young people enhance their innovative and creative abilities. It also created the Sheikh Nasser Center for Research and Development in Artificial Intelligence and designed a guide to help governments use AI technologies in a responsible and sustainable manner (
Nasser Vocational Training Center 2023).
Trust in AI applications among users in Gulf countries is influenced by several factors, including the level of awareness of potential concerns, misuse and its impact on psychological security, and cultural factors (
Aldossary et al. 2024;
Pashentsev et al. 2024;
Alshamsi et al. 2024). Concerns about the impact of AI on the labour market make users anxious about their professional future, especially among workers in media institutions (
Al Adwan et al. 2024).
In the Arab Gulf states, efforts are underway to localise GenAI technology and raise awareness about its applications. Various studies have analysed the challenges and ethical issues problems associated with AI and its applications and investigated the impact of AI on professions and opportunities while failing to address user acceptance and motivation for using these technologies. This study aims to explore the factors influencing user behavioural intention (BI) and user behaviour (UB) regarding GenAI in the Arab Gulf states. The following four questions will be explored:
Q1: What factors influence the acceptance of GenAI applications among users in the Arabian Gulf states?
Q2: What are the most widely used applications of GenAI among users in the Arabian Gulf states?
Q3: What are the uses of GenAI applications among users in the Arabian Gulf states?
Q4: To what extent are users in the Arabian Gulf region aware of the differences between human-generated content and GenAI applications?
1.2. Theoretical Framework
The UTAUT2 model, introduced in 2012, swiftly gained widespread recognition due to its capacity to elucidate the factors impacting technology adoption. Its efficacy has been demonstrated across various contexts, technologies, cultures, and nationalities.
Venkatesh (
2022) considered UTAUT a powerful general theoretical model that could be integrated with other models to enhance the comprehension of technology adoption behaviour. PE, SI, and FCs emerged as primary influencers directly affecting the intention to use.
The internet and smartphones have become crucial components of daily life. Numerous scholars have endeavoured to identify the determinants shaping individuals’ acceptance and comprehension of new technology (
Hughes et al. 2019), exploring myriad theories, contexts, units of analysis, and research methodologies (
Choudrie and Dwivedi 2005;
Dwivedi and Williams 2008). These encompass, among others, the diffusion of innovation (DoI) by
Rogers (
1962), the technology acceptance model (TAM) by
Davis (
1989), the theory of planned behaviour (TPB) by
Ajzen (
1991), and the theory of task–technology fit (TTF) by
Goodhue and Thompson (
1995).
The TAM has significantly contributed to developing frameworks to explain and anticipate the acceptance and adoption of novel technologies. The TAM suggests that the perception of a new technology’s usefulness, as well as its ease of use, significantly influence its acceptance. Extending the TAM framework,
Venkatesh et al. (
2012) introduced the UTAUT, amalgamating prior studies and introducing the effects of new variables, including PE, effort expectancy (EE), SI, FC, HM, PV, and HT, on BI.
Several extensions have emerged that include additional variables and are collectively referred to as (TAM++). The technology acceptance model (TAM) has been widely validated as a leading scientific model and a reliable model for explaining, predicting, and improving user acceptance across a range of technology applications (
Davis et al. 2024).
Ho and Cheung (
2024) augmented the UTAUT2 model to enhance the understanding of public trust and intention to utilise AI.
Upadhyay et al. (
2022) found that factors like PE, openness, SI, HM, and creative motives positively impact entrepreneurs’ inclination to use AI.
Ahmed et al. (
2023) conducted a comprehensive meta-analysis, revealing that PE, perceived usefulness, UT, and HT were the most accurate predictors of consumer BI for mobile app adoption.
Alkhwaldi and Abdulmuhsin (
2022) enriched UTAUT2 by incorporating contextual factors such as trust and autonomy as key predictors of remote learning acceptance.
Maican et al. (
2023) utilised structural equation modelling (SEM) to analyse how UTAUT2 factors affect BI towards GenAI, noting the influences of language proficiency and gender.
Wang and Zhang (
2023) evaluated factors driving Generation Z’s embrace of GenAI-assisted design, finding positive effects of EE, PV, and HM but no significant effect of PE.
Zhu et al. (
2024) extended the UTAUT2 model with ethical influencing factors, while
Yin et al. (
2023) explored the adoption of GenAI, identifying predictors including PE, SI, HM, HT, and AI anxiety.
In this study, the UTAUT model is critical for explaining and analysing factors affecting the acceptance of GenAI applications among users in the Arab Gulf states.
3. Results
Table 5 shows that ChatGPT is the most used among respondents (79.8%). This high usage is expected, given that ChatGPT was the first GenAI application introduced by OpenAI. Its popularity in the Gulf countries can be attributed to its ease of access; diversity of uses; early entry into the market, which helped it gain wide fame; continuous updates; integration with many platforms; and extensive media coverage at the beginning of its appearance, which created social momentum that encouraged more people to try it.
Gemini was the second most-used application (25.6%), followed by Copilot (19.2%), Midjourney (15.1%), DALL·E 3 (9.1%), Snapchat’s My AI (3.2%), and others (2.4%). The results show that respondents in the Arab Gulf states use a variety of GenAI applications. These applications range from those used to generate and produce text, like ChatGPT and Gemini, to those used to generate images, like Midjourney. These findings align with
Victor et al. (
2023),
Yin et al. (
2023), and
Upadhyay and Khandelwal (
2018), demonstrating the widespread use of GenAI applications in fields including education, media, and entrepreneurship.
Table 6 shows the diverse utilisation of GenAI apps in everyday activities. For composing and editing text, 16.7% consistently utilise GenAI, 44.8% use it occasionally, and 38.5% rarely employ it. For editing and processing photographs, 24.4% always use it, 37.9% use it sometimes, and 37.7% rarely use it. The utilisation of GenAI is consistently highest in the animation production and film and visual programmes industries, with 48.8% of individuals in these fields always using it. Just 14.1% consistently use GenAI to interpret text, while 48.0% rarely do. For ad and poster design, 34.3% consistently utilise GenAI, whereas 23.6% always use it for spell-checking and grammar verification. The utilisation rate for creating engineering designs is consistently the highest, at 49.0%.
The results indicate a variety of areas in which respondents use GenAI applications.
Yilmaz et al. (
2023) found that GenAI is frequently used in artistic and technical domains but is less prevalent in translation and text editing. This is understandable given the ongoing criticism of the writing and translation accuracy of these apps. GenAI apps have made it easy for users to create designs in seconds, which has led to its widespread use in the arts and sciences.
Table 7 illustrates the different degrees of awareness regarding the distinction between GenAI-generated text and human-created content. Specifically, 15.1% of the participants consistently find it challenging to differentiate the two, 59.5% occasionally have difficulties, and 25.4% rarely experience difficulty. For images, 15.3% of people consistently find it effortless to identify AI-generated photos, 42.7% sometimes find it effortless, and 41.9% rarely find it effortless. For video, 15.7% of individuals consistently find it effortless to distinguish, 44.4% occasionally, and 39.9% rarely. With respect to advertisements, 16.5% of individuals consistently find ads created by humans more noticeable, 50.8% find them more noticeable at times, and 32.7% rarely find them more noticeable. Clearly, a considerable percentage of respondents had difficulty regularly differentiating between GenAI information and content produced by humans. However, a large portion of users find this difficult only occasionally or not at all.
These results confirm the findings of
Tiernan et al. (
2023) in providing users with digital media literacy skills that enable them to distinguish between human content and GenAI content.
3.1. Structural Model Assessment
The investigators employed PLS-SEM techniques to determine how the predictor variables influence BI and UB. To assess the structural model, we evaluated the path coefficient (β) of the variables. We found that 10 out of 12 hypotheses were supported.
Table 8 represents the output of the structural model evaluation.
We found that PE has a statistically significant and favourable effect on BI, with a beta coefficient (β) of 0.203 and a p-value of less than 0.05. Therefore, H1 is supported. BI is significantly and positively correlated with EE (β = 0.127, p < 0.05), SI (β = 0.196, p < 0.05), HM (β = 0.279, p < 0.05), HT (β = 0.082, p < 0.05), and UT (β = 0.124, p < 0.05). Therefore, H2, H3, H6, H8, and H10 are supported. Among these independent variables, HM has the highest impact on BI, with a beta coefficient of 0.279 (p < 0.05). The findings revealed that FCs (β = −0.009, p > 0.05) and PV (β = −0.056, p > 0.05) have no significant impact on BI. Therefore, H4 and H7 are not supported.
The findings demonstrate that FCs (β = 0.185,
p < 0.05), HT (β = 0.308,
p < 0.05), UT (β = 0.105,
p < 0.05), and BI (β = 0.343,
p < 0.05) significantly affect UB. Therefore, H5, H9, H11, and H12 are supported. The findings confirm that BI is the most impactful factor for respondents in the context of UB, since β = 0.343 (
p < 0.001). See
Figure 2.
This figure presents the results of the structural model analysis, indicating the relationships between various constructs such as social influence, performance expectancy, effort expectancy, facilitating conditions, user trust, hedonic motivation, habit, price value, user behaviour, and behavioural intention. The paths are annotated with standardised coefficients, where significant paths are marked with * (p < 0.05), ** (p < 0.01), and non-significant paths are denoted as “ns”. The model depicts the strength and direction of these relationships, providing insights into the factors influencing user behaviour and intentions.
4. Discussion
In this study, we examined the factors affecting BI and UB among users in Arab Gulf states who adopt GenAI apps, using the modified UTAUT2 model. The findings enhance our understanding of the interconnections between different components of the UTAUT2 and their impact on BI and UB.
The study proposed 12 hypotheses, 8 addressing how GenAI apps affect respondents’ BI to use them and 4 focusing on the consequences of GenAI applications on UB. Only 2 hypotheses were found to be insignificant, while 10 were supported by the analysis.
The component with the greatest influence on BI is HM (β = 0.279). This supports the results of
Tseng et al. (
2019), who demonstrated that HM significantly affected platforms and learning management systems in terms of BI. Additionally,
Tian et al. (
2024) observed the utilisation of ChatGPT in relation to HM. HM is not associated with the tangible outcomes of utilising GenAI technologies but rather with the subjective experience of pleasure and satisfaction that individuals may derive from using this technology and achieving important outcomes.
Studies have indicated that HM has a large and favourable impact on BI.
Gunadi et al. (
2023) emphasises that hedonic drive plays an important role in shaping BI, particularly among younger users such as Generation Z. Given their great preference for technology that delivers amusement and pleasure, HM is a crucial factor in their acceptance of generative AI. Similarly,
Sudirjo et al. (
2023) claim that hedonic incentive has a major influence on users’ behavioural intentions, implying that the pleasure gained from utilising technology can increase acceptance rates.
Suyanto et al. (
2024) also suggests that the regular use of technology can improve BI, particularly when users like their interactions. This habitual involvement might be especially noticeable in generative AI systems, where users may build habits for creating and sharing content, which increases their willingness to continue using the device.
PE, with a coefficient of 0.203, is the second most influential aspect for BI. Studies have found that PE significantly motivates users to adopt innovative educational tools such as ChatGPT (
Strzelecki et al. 2024) and Google Classroom (
Kumar and Bervell 2019). This study found that PE significantly influences respondents, motivating them to adopt a new technology that facilitates both learning and content creation. Their motivation increases if they believe that GenAI applications will enhance their expertise.
These findings are supported by
Biloš and Budimir (
2024), and
Wang and Zhang (
2023). When users believe that the benefits of utilising AI tools outweigh the costs, their acceptance and interaction with these technologies increases, which has a significant impact on their behavioural intentions and the overall acceptability of these applications.
The EE of GenAI systems directly affects the BI of respondents to utilise them, which suggests that participants are willing to invest time in learning new technology, provided they perceive it as beneficial. The findings of this study corroborate EE’s influence on shaping BI in various educational institutions, such as the adoption of software engineering technologies (
Wrycza et al. 2016), mobile technologies (
Hu et al. 2020), and Learning Management System (LMS) software (
Raza et al. 2021). In contrast, several researchers found non-significant results (
Strzelecki and ElArabawy 2024;
Strzelecki et al. 2024;
Zacharis and Nikolopoulou 2022).
SI also positively influences BI. Previous research has demonstrated that SI positively influences technology acceptance (
Oye et al. 2012) and learning tools (
Tseng et al. 2019), as well as the utilisation of ChatGPT (
Strzelecki et al. 2024). For GenAI applications, SI encompasses the perspective of the modern environment, which may include family, friends, and colleagues, among others. The likelihood of an Arabic Gulf state user adopting GenAI applications is directly proportional to the extent to which their environment actively encourages them to do so.
Various studies have found that HT positively and significantly influences BI, including those of
Tamilmani et al. (
2019) for technology in general,
Alotumi (
2022) in education and learning, and
Strzelecki et al. (
2024) for ChatGPT. This suggests that as Arab Gulf state users become more familiar with GenAI applications, they will use them more regularly, eventually coming to see them as standard, much like using a search engine or online translator.
Lastly, the study found a strong positive association between BI and UT, confirming the findings of
Hooda et al. (
2022). When users perceive that GenAI applications offer tangible benefits for content creation, they are more likely to use them to enhance their productivity and skills. This research produced a theoretical model that integrated trust into the underlying UTAUT framework. The investigation posited that trust, a variable that has not been explored in previous models of technology adoption, is essential in the adoption of GenAI applications.
In contrast, FCs—which refer to whether sufficient resources exist for GenAI applications to be used effectively—have no significant impact on BI. This demonstrates that Arab Gulf state users do not solely prioritise the ease of use or accessibility when selecting a GenAI application. Instead, they consider the implications of using these tools, which implies that addressing concerns about these impacts may be a strategic approach to increase adoption. This is supported by previous studies by
Alowayr (
2021),
Strzelecki and ElArabawy (
2024), and
Strzelecki et al. (
2024) on the acceptance of ChatGPT in the academic realm.
Furthermore, the intricacy and novelty of generative AI applications may raise scepticism among potential users, reducing the influence of facilitating conditions. This is supported by the findings of Eamon’s study on AI adoption among business professionals, which found that trust and views towards AI greatly influenced behavioural intention more frequently than facilitating conditions (
Emon et al. 2023). This scepticism may originate from concerns about the reliability and ethical consequences of AI technologies, causing users to prioritise their own judgements of the technology over the external support available to them.
Facilitating conditions may have less effect on environments with extensive digital infrastructure, such as Gulf countries like the UAE, Saudi Arabia, and Bahrain, which have heavily invested in smart technologies and digital services. Users may not view these factors as important to GenAI adoption because they already have easy access to the technology.
Like FCs, PV, which represents the belief that the benefits of using technology outweigh its expenses, did not exhibit a significant correlation with BI. Prior technology adoption studies have demonstrated that PV has a significant impact on BI (
Tamilmani et al. 2019) and, more specifically, technology for learning (
Azizi et al. 2020). However, this study found that PV is not the primary factor Arab Gulf state users consider when deciding whether to utilise GenAI applications. This result is consistent with that of
Strzelecki et al. (
2024). This may be due to the simple reason that several apps for GenAI, such as ChatGPT, provide a free version with substantial capability. In contexts where generative AI tools are available at no cost, the importance of price value is often overlooked, suggesting that users may not take cost into account when making adoption decisions (
Biloš and Budimir 2024).
According to
Romero-Rodríguez et al. (
2023) and
Kanont et al. (
2024), free access to tools such as ChatGPT may initially encourage adoption. However, the potential introduction of costs could significantly alter users’ perceptions of equity and accessibility, thereby influencing their behavioural intentions to adopt such technologies. Furthermore, other motivational factors, such as perceived usefulness and ease of use, may override price value perceptions.
Gupta (
2024) suggests that entrepreneurs are more motivated by the perceived enjoyment and benefits derived from generative AI technologies than by their cost implications.
After testing the BI hypotheses, we proceeded to test the four UB hypotheses. The primary determinant of UB in relation to GenAI applications is BI, with a coefficient of 0.343. UB measures how extensively a user engages with a specific technology to complete a task, whereas BI reflects their preparedness and desire to apply the technology for the activity. Consequently, a stronger intention to use GenAI apps leads to more active engagement with them. An important observation arises—respondents will only actively engage with GenAI applications if they feel prepared and eager to utilise them. The willingness to act (BI) is acquired through the influence of several other circumstances. Many academics have emphasised the pivotal significance of BI in the utilisation of AI applications (
Gansser and Reich 2021;
Strzelecki et al. 2024).
Notably, FCs (β = 0.185) statistically significantly and positively influence UB. This confirms the findings of
Strzelecki et al. (
2024). However, FCs only have a direct effect on UB. As a result, the availability of assistance and resources for GenAI applications (FCs) will not affect the preparedness of learners to utilise GenAI applications. However, it may have an impact on the level of involvement they maintain with the platform.
Additionally, HT has a tremendous influence on UB in the context of GenAI applications. If consumers become accustomed to these applications, they are more likely to use them to enhance content. All these findings have been corroborated by earlier research (
Gansser and Reich 2021;
Strzelecki et al. 2024).
In conclusion, the UT variable has a considerable positive influence on the UB variable. When it comes to GenAI applications, if consumers perceive them as trustworthy, they are more likely to continue using them.