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Information
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Knowledge Management, Digital Trust, and Corporate Social Responsibility in the...
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Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media II

A special issue of Information (ISSN 2078-2489). This special issue belongs to the section "Information and Communications Technology".

Deadline for manuscript submissions: 31 October 2025 | Viewed by 5925

Special Issue Editor

Prof. Dr. Joanna Paliszkiewicz

E-Mail Website
Guest Editor
Institute of Management, Warsaw University of Life Sciences – SGGW, 02-787 Warszawa, Poland
Interests: social media; trust; knowledge management; management; information technology; digital era
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Knowledge management, trust, and corporate social responsibility are topics of research in many disciplines and have been recognized as essential concepts in social and professional life. In the era of social media, the roles of these disciplines have expanded, and new research is needed in these areas. The aim of the Special Issue is to highlight a wide-ranging selection of research contributions about trust, knowledge management, and corporate social responsibility in the social media era.

This Special Issue will bring together papers that focus on generating a current understanding of:

  • Knowledge management;
  • Digital trust;
  • Corporate social responsibility;
  • Social media;
  • Knowledge transfer, acquisition, and development in social media;
  • Users’ attitudes toward digital trust in social media;
  • The impact of the digital era on the performance of individuals and organizations;
  • The integration of ERP, CRM, and CSR and knowledge management systems;
  • The use of knowledge management and trust-building for new product development and innovation management;
  • The role of knowledge management in CSR;
  • The role of digital trust in CSR;
  • CSR and social media;
  • Digital trust and knowledge management;
  • Cybersecurity knowledge management and digital trust;
  • Digital trust and the Internet of Things;
  • Digital trust and blockchain.

Prof. Dr. Joanna Paliszkiewicz
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Information is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1600 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • trust
  • intuition
  • knowledge management
  • corporate social responsibility

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Further information on MDPI's Special Issue polices can be found here.

Published Papers (4 papers)

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Research

13 pages, 296 KiB  
Article
LGFA-MTKD: Enhancing Multi-Teacher Knowledge Distillation with Local and Global Frequency Attention
by Xin Cheng and Jinjia Zhou
Information 2024, 15(11), 735; https://doi.org/10.3390/info15110735 - 18 Nov 2024
Viewed by 307
Abstract
Transferring the extensive and varied knowledge contained within multiple complex models into a more compact student model poses significant challenges in multi-teacher knowledge distillation. Traditional distillation approaches often fall short in this context, as they struggle to fully capture and integrate the wide [...] Read more.
Transferring the extensive and varied knowledge contained within multiple complex models into a more compact student model poses significant challenges in multi-teacher knowledge distillation. Traditional distillation approaches often fall short in this context, as they struggle to fully capture and integrate the wide range of valuable information from each teacher. The variation in the knowledge offered by various teacher models complicates the student model’s ability to learn effectively and generalize well, ultimately resulting in subpar results. To overcome these constraints, We introduce an innovative method that integrates both localized and globalized frequency attention techniques, aiming to substantially enhance the distillation process. By simultaneously focusing on fine-grained local details and broad global patterns, our approach allows the student model to more effectively grasp the complex and diverse information provided by each teacher, therefore enhancing its learning capability. This dual-attention mechanism allows for a more balanced assimilation of specific details and generalized concepts, resulting in a more robust and accurate student model. Extensive experimental evaluations on standard benchmarks demonstrate that our methodology reliably exceeds the performance of current multi-teacher distillation methods, yielding outstanding outcomes regarding both performance and robustness. Specifically, our approach achieves an average performance improvement of 0.55% over CA-MKD, with a 1.05% gain in optimal conditions. These findings suggest that frequency-based attention mechanisms can unlock new potential in knowledge distillation, model compression, and transfer learning. Full article
(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media II)
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30 pages, 5124 KiB  
Article
Building Digital Trust and Rapport in the Tourism Industry: A Bibliometric Analysis and Detailed Overview
by Ibrahim A. Elshaer, Mansour Alyahya, Alaa M. S. Azazz, Mohamed Ali Shabeeb Ali, Eslam Ahmed Fathy, Amr Mohamed Fouad, Shimaa Abo Elsoad Mohamed Soliman and Sameh Fayyad
Information 2024, 15(10), 598; https://doi.org/10.3390/info15100598 - 30 Sep 2024
Viewed by 1898
Abstract
In the rapidly changing environment of the tourism business, building digital trust and rapport has appeared as a critical factor for sustaining profitable customer relationships and confirming long-term business survival. This study aims to provide a comprehensive overview of the research landscape with [...] Read more.
In the rapidly changing environment of the tourism business, building digital trust and rapport has appeared as a critical factor for sustaining profitable customer relationships and confirming long-term business survival. This study aims to provide a comprehensive overview of the research landscape with respect to digital trust and rapport establishment within the tourism context using techniques for bibliometric analysis in conjunction with visualization. This research paper explores publication trends, identifies key journals and authors, and determines the most productive countries, academic institutions, and primary research keywords. It involves analyzing publications from the Scopus database focusing on the duration between 2014 and 2023. The findings show that the digital trust and rapport-building literature expands its importance within the tourism industry due to factors such as competition pressure; customers’ high expectations; the incorporation of technology; and, most recently, the occurrence of pandemics like the COVID-19 pandemic. The US, in particular, can be identified as the most productive country in this research area. The International Journal of Contemporary Hospitality Management and the International Journal of Hospitality Management appear to be popular scientific publications on this topic. They present the following main research themes: customer engagement, employee conduct, and technology in the construction of trust. This study also underscores the practical role of the findings in successful endeavors within the field, detailing how cultural sensitivity, technological incorporation, and accessibility in service provision would contribute to building digital trust with international customers. Potential future research directions are proposed to advance the understanding of culture, technology, the effects of crises, and the application of other research methods. Full article
(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media II)
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19 pages, 1855 KiB  
Article
Technological Acceptance of E-Commerce by Generation Z in Portugal
by Carolina Duarte, Inês Messias and Abílio Oliveira
Information 2024, 15(7), 383; https://doi.org/10.3390/info15070383 - 30 Jun 2024
Cited by 1 | Viewed by 1320
Abstract
E-commerce allows consumers to make online purchases easier, faster and at any time, making it different from traditional commerce. This technology has grown recently and has become popular among younger generations. This is the case of Generation Z, a technological generation that will [...] Read more.
E-commerce allows consumers to make online purchases easier, faster and at any time, making it different from traditional commerce. This technology has grown recently and has become popular among younger generations. This is the case of Generation Z, a technological generation that will become the leading group of consumers in the coming years. Despite the positive results regarding this practice, the expected results for the Western world, a world of which Portugal is a part, have yet to be achieved. The main objective of this investigation was to understand the acceptance of e-commerce by Generation Z in Portugal. The nature of this study is quantitative and used the questionnaire for data collection based on the proposed conceptual model built through the literature review. The dimensions obtained were analysed using the SmartPLS 4 and IBM SPSS Statistics 26 tools. The results allowed responding to the proposed objectives to support or reject the defined hypotheses associated with the variables trust, perceived risk, perceived ease of use, attitude, perceived usefulness, intention to use, privacy and security. It was also possible to define the digital consumer profile of Generation Z in Portugal. Full article
(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media II)
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24 pages, 857 KiB  
Article
Social CRM Strategies: A Key Driver of Strategic Information Exchange Capabilities and Relationship Quality
by Ibrahim A. Elshaer, Alaa M. S. Azazz, Hala A. S. Elsaadany and Ahmed K. Elnagar
Information 2024, 15(6), 329; https://doi.org/10.3390/info15060329 - 5 Jun 2024
Viewed by 1371
Abstract
This study aims to examine the influence of social customer relationship management (CRM) on relationship quality (RQ); the role of strategic information exchange capabilities (SIECs) as a mediator on the relationship between dimensions of social CRM and RQ was also investigated. A self-structured [...] Read more.
This study aims to examine the influence of social customer relationship management (CRM) on relationship quality (RQ); the role of strategic information exchange capabilities (SIECs) as a mediator on the relationship between dimensions of social CRM and RQ was also investigated. A self-structured questionnaire survey was conducted on the subordinates working at various family-style restaurants in Egypt. Following a simple random sampling procedure, 466 valid responses were used for data analysis. The findings reveal that three dimensions of social CRM, namely customer service quality (CSQ), integrated marketing channels (IMCs), and online communities (OCs), have statistically significant effects on RQ. Moreover, SIECs mediate the relationship between CS/IMCs/OCs and RQ. The other two dimensions, rewards (RDs) and value-added services (VSs), do not directly or indirectly affect RQ. This study opens new avenues in the existing literature by identifying the most relevant factors affecting RQ in the context of Egyptian restaurants. This study can enable policymakers and restaurant owners to formulate social CRM strategies and achieve customer satisfaction properly. This study explores the mediation mechanism of SIECs on the relationship between dimensions of social CRM and RQ. Full article
(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media II)
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