The Uncertain Communication during the COVID-19 Pandemic: People’s Reactions and Coping Strategies

A special issue of Psych (ISSN 2624-8611). This special issue belongs to the section "Neuropsychology, Mental Health and Brain Disorders".

Deadline for manuscript submissions: closed (31 March 2022) | Viewed by 11017

Special Issue Editors


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Guest Editor
Department of Political Science, Communication and International Relations, University of Macerata, 62100 Macerata, Italy
Interests: epistemic stance (epistemic management of interlocutors’ positions during conversations, both ordinary and doctor-patients); pragmatics; psychology of communication; health

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Guest Editor
Department of Education, Cultural Heritage and Tourism, University of Macerata, 62100 Macerata, Italy
Interests: pragmatics; psychology of language and communication; discourse Analysis; discoursive psychology; epistemic stance; communication and health

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Guest Editor
Department of Political Science, Communication and International Relations, University of Macerata, 62100 Macerata, Italy
Interests: health communication; sociology of health & illness; misinformation; digital health literacy

Special Issue Information

Dear Colleagues,

Different ways of communicating the same pieces of information as certain or as uncertain can significantly affect laypersons’ beliefs, their processes of decision-making, as well as their subsequent behaviours. This claim, which is true in principle, assumes a specific value during a pandemic like the one due to the diffusion of the new Coronavirus.

All pandemics, including that caused by COVID-19, are events characterized by different kinds of uncertainty: “uncertainty about getting infected, uncertainty about the seriousness of the infection, uncertainty about whether the people around you are infected, uncertainty about whether objects or surfaces (e.g., money, doorknobs) are infected, uncertainty about the optimal type of treatment or protective measures, and uncertainty about whether a pandemic is truly over” (Taylor 2019: 43). However, not all people are able to tolerate it and to functionally cope with it (Carleton 2012). Some individuals more than others need reassurances, especially concerning the matters that directly impact their own health. Where people ask for certainties, i.e., ask for obtaining sure information, nonetheless, they often obtain uncertain, ambiguous, changing information, which seem to be responsible for the increase in fear, anxiety, stress;  for the difficulties in taking on decisions; for the assumption on challenging positions towards the scientific authorities or scholars (see, for example, how people reply on the social networks to these uncertain, changing and inconsistent news).

The aim of this special issue is to focus on the complex relations between uncertain communication, on the one hand, and cognitive, psychological and behavioural outcomes among different populations of laypersons, on the other.

Original research, meta-analysis, and review articles related to these topics are welcome. Quantitative and qualitative approaches are equally appreciated.

Potential relevant themes to this research topic may include, but are not limited to, the following:

  1. The uncertain communication in scientific and/or in popular articles about COVID-19 and how it affects Governments, scientific communities and laypersons’ decisions
  2. The uncertain communication in the different stages of the pandemic spread, and its outcomes
  3. The uncertain communication about the vaccines
  4. The intolerance of uncertainty
  5. Coping strategies to face uncertainty
  6. The relation between uncertainty, stress, anxiety and fear
  7. Uncertainty and personality traits
  8. Scientific uncertainty and public health communication

Dr. Ramona Bongelli
Dr. Ilaria Riccioni
Dr. Alessia Bertolazzi
Guest Editors

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Keywords

  • communication
  • covid-19
  • uncertainty
  • coping strategies
  • fear
  • stress
  • anxiety

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Published Papers (3 papers)

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8 pages, 396 KiB  
Article
Intolerance of Uncertainty and Risk Perception during the COVID-19 Pandemic: The Mediating Role of Fear of COVID-19
by Maria Teresa Graffeo, Gaia Albano, Laura Salerno, Maria Di Blasi and Gianluca Lo Coco
Psych 2022, 4(2), 269-276; https://doi.org/10.3390/psych4020023 - 16 May 2022
Cited by 4 | Viewed by 3237
Abstract
The COVID-19 pandemic, a period of uncertainty and risk, has presented a threat to people’s physical and mental health worldwide. Previous research has shown that pandemic-related uncertainty can contribute to individuals’ psychological distress and coping responses. Therefore, the aim of this study was [...] Read more.
The COVID-19 pandemic, a period of uncertainty and risk, has presented a threat to people’s physical and mental health worldwide. Previous research has shown that pandemic-related uncertainty can contribute to individuals’ psychological distress and coping responses. Therefore, the aim of this study was to investigate the relationship between intolerance of uncertainty and risk perception (i.e., individual’s perceived likelihood of becoming infected both for themselves and people in one’s own country and perceived severity of the infection), and the mediating role of fear of COVID-19. This two-wave longitudinal study (T1 = April 2020; T2 = May 2020) involved 486 young adults (age range = 18–29 years; Mage = 23.84 ± 2.94). Participants provided demographic data as well as measures of intolerance of uncertainty, fear of COVID-19, and risk perception. Structural equation modeling showed that intolerance of uncertainty was indirectly related to risk perception through fear of COVID-19. The study confirms the central role of IU in fear management and, consequently, in determining individuals’ risk estimates. Full article
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9 pages, 277 KiB  
Article
Gender Gap in Healthcare Worker—Patient Communication during the COVID-19 Pandemic: An Italian Observational Study
by Vitale Elsa
Psych 2022, 4(1), 105-113; https://doi.org/10.3390/psych4010010 - 23 Feb 2022
Viewed by 2397
Abstract
The value of the healthcare worker–patient communication has been well demonstrated and validated in several studies evidencing its relation to positive patient health outcomes, including better care response, simpler decision-making, better patient psychological well-being, and, therefore, considerable patient care satisfaction. The present study [...] Read more.
The value of the healthcare worker–patient communication has been well demonstrated and validated in several studies evidencing its relation to positive patient health outcomes, including better care response, simpler decision-making, better patient psychological well-being, and, therefore, considerable patient care satisfaction. The present study purposed to assess how patients perceived healthcare worker–patient communication during the COVID-19 pandemic and whether there were any gender-related differences among participants. From March 2020 to April 2020, an online questionnaire was administered to those who declared a patient’s condition in this period. The data considered included data on gender and a Quality of Communication questionnaire (QOC). A total of 120 patients were recruited online. Of these, 52 (43.33%) were females and 68 (56.67%) were males. Significant differences were recorded between females and males in the QOC questionnaire as regards Item no.2 (p = 0.033), Item no.6 (p = 0.007), Item no.11 (p = 0.013), Item no.12 (p = 0.003), Item no.13 (p = 0.002), Item no.15 (p = 0.008), and Item no.16 (p = 0.037), respectively. The potentially different elements between the two sexes considered were assessed in: Component 1: the need to be completely informed about their own health condition, and Component 2: the need to receive authentic and sincere communication from the healthcare worker involved. In light of the present findings, it has emerged that male patients seemed to be more active and positive in effective healthcare worker–patient communication. Full article

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11 pages, 993 KiB  
Brief Report
Engagement Analysis of Canadian Public Health and News Media Facebook Posts and Sentiment Analysis of Corresponding Comments during COVID-19
by Melissa MacKay, Taylor Colangeli, Sydney Gosselin, Sophie Neumann and Andrew Papadopoulos
Psych 2022, 4(1), 60-70; https://doi.org/10.3390/psych4010005 - 9 Jan 2022
Cited by 2 | Viewed by 4329
Abstract
During the COVID-19 pandemic, key stakeholders have used social media to rapidly disseminate essential information to the public to help them make informed health-related decisions. Our research examined how the public responded to official actors’ Facebook posts during COVID-19 and examined the comment [...] Read more.
During the COVID-19 pandemic, key stakeholders have used social media to rapidly disseminate essential information to the public to help them make informed health-related decisions. Our research examined how the public responded to official actors’ Facebook posts during COVID-19 and examined the comment sentiment and post engagement rates. CBC News and CTV News received a greater proportion of negative comments and a lower average post engagement rate compared with Healthy Canadians. Additionally, the proportion of negative and positive comments varied over time for all sources; however, over 30% of the comments for all three actors were consistently negative. Key stakeholders should monitor the public’s response to their social media posts and adapt their messages to increase the effectiveness of their crisis communication efforts to encourage the adoption of protective measures. Full article
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