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Sustainability
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Sustainable Value Creation and Service Quality Management
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Sustainable Value Creation and Service Quality Management

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Development Goals towards Sustainability".

Deadline for manuscript submissions: closed (26 July 2024) | Viewed by 3602

Special Issue Editors

Prof. Dr. Yoshiki Shimomura

E-Mail Website
Guest Editor
Department of Systems Design, Tokyo Metropolitan University, Tokyo 191-0065, Japan
Interests: design theory; design methodology; service engineering; manufacturing servitization; value creation; value cocreation; innovation; innovative design; innovation design
Special Issues, Collections and Topics in MDPI journals
Dr. Shigeru Hosono

E-Mail Website
Guest Editor
School of Computer Science, Tokyo University of Technology, 1404-1 Katakura, Hachioji, Tokyo 192-0982, Japan
Interests: service design; service engineering; systems engineering; service computing
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Considering that the productivity and efficiency in industry have resulted in the development of infrastructures, our social interests have shifted to sustainability, which respects environmental issues; digital transformation; human well-being; and the equality of human life.

Our society needs to advance digital transformation (DX) and create new value by making full use of ICT to connect people, things, organizations, and regions. DX makes it possible for the manufacturing industry to develop new services using data collected from the Internet of Things (IoT) and to collaborate with different industries using automation technology. In addition, DX supports sharing services and promotes the transition from a society where people own things to a society where people use things only when needed. In this way, DX can transform systems that were partially optimized within a specific field or organization into one that is optimal for the whole society.

To realize this envisioned life, this Special Issue solicits advanced research papers and empirical papers that create social value and realize high-quality services. By publishing accepted papers, this Special Issue promotes the sharing of wisdom and contributes to the realization of a society that creates sustainable value.

In this Special Issue, original research articles and reviews are welcome. Research areas may include (but not limited to) the following:

  • Innovation for sustainability;
  • Innovative design for sustainability;
  • Knowledge management for sustainability;
  • Value creation for sustainability;
  • Digital transformation (DX);
  • Service quality;
  • Quality management;
  • Organization management for sustainability;
  • Knowledge for SDGs;
  • Knowledge for well-being;
  • Knowledge for social system design.

We look forward to receiving your contributions.

Prof. Dr. Yoshiki Shimomura
Dr. Shigeru Hosono
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • knowledge management
  • value creation
  • digital transformation (DX)
  • service quality
  • organization management for sustainability
  • knowledge for SDGs
  • well-being and social system design

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Further information on MDPI's Special Issue polices can be found here.

Published Papers (3 papers)

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Research

27 pages, 5738 KiB  
Article
Designing a Digital Service System for Sustainable Social Value Creation: A Holistic Design Method Based on Socio-Cyber-Physical System Perspectives
by Fumiya Akasaka, Yuya Mitake, Kentaro Watanabe, Yuri Nishikawa, Jun Ozawa and Yoshiki Shimomura
Sustainability 2024, 16(21), 9532; https://doi.org/10.3390/su16219532 - 1 Nov 2024
Viewed by 1141
Abstract
Recently, data utilisation and digital service offerings are becoming primary methods of value creation. In this context, designing and offering ‘digital service systems’ (DSSs) that integrate physical elements (e.g., products, facilities, and physical infrastructure) and digital service elements (e.g., digital services, data, apps, [...] Read more.
Recently, data utilisation and digital service offerings are becoming primary methods of value creation. In this context, designing and offering ‘digital service systems’ (DSSs) that integrate physical elements (e.g., products, facilities, and physical infrastructure) and digital service elements (e.g., digital services, data, apps, and cloud systems) are important to create sustainable social values and achieve the United Nations’ Sustainable Development Goals 9 and 11. In this study, we propose a novel method for designing a DSS that simultaneously consider three system domains, namely social, physical, and digital domains. Specifically, we developed design models and a design process to support the DSS design. The proposed method was applied to an actual DSS design case. The results revealed that the proposed method could effectively consider components in the social system domain in addition to those in the digital and physical system domains in the DSS design. In particular, we identified that the proposed design models were useful for enabling the systematic management of a long-term collaborative design process among various stakeholders. They also enabled value-oriented thinking in DSS design and encouraged designers to consider different types of value in the DSS. Full article
(This article belongs to the Special Issue Sustainable Value Creation and Service Quality Management)
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26 pages, 4634 KiB  
Article
Knowledge Transfer within Enterprises from the Perspective of Innovation Quality Management: A Decision Analysis Based on the Stackelberg Game
by Shumei Wang, Ming Sun and Yaoqun Xu
Sustainability 2024, 16(16), 7018; https://doi.org/10.3390/su16167018 - 15 Aug 2024
Viewed by 730
Abstract
It is of great significance to study the effectiveness of knowledge transfer between the new and the veteran employees within enterprises for promoting sustainable innovation from the perspective of innovation quality management. However, few studies have examined the impact of innovation quality on [...] Read more.
It is of great significance to study the effectiveness of knowledge transfer between the new and the veteran employees within enterprises for promoting sustainable innovation from the perspective of innovation quality management. However, few studies have examined the impact of innovation quality on the effectiveness of knowledge transfer between the new and veteran employees. In addition, knowledge of how reward and punishment incentives affect the effectiveness of knowledge transfer in innovation quality management remains insufficient. Since the amount of knowledge transfer is an important aspect of the effectiveness of knowledge transfer, this paper constructs a Stackelberg game model with an innovation-quality-oriented threshold of the knowledge transfer amount and investigates the amount of knowledge transfer between new and veteran employees in the collaborative innovation of research and development (R&D) projects within enterprises. A case study was used to reveal that the innovation-quality-oriented threshold for the knowledge transfer amount can effectively promote the amount of knowledge transfer between the new and the veteran employees in collaborative innovation. Moreover, reward is more effective than punishment in promoting the amount of knowledge transfer to exceed the innovation-quality-oriented threshold. This study enriches the theories of knowledge transfer games under quality management. By virtue of end-to-end project management strategies, modern multimedia technologies, and reward incentives this study can be used to conduct quality control during project execution, to promote knowledge retention in R&D projects, the innovation quality of projects, and the achievement of the Sustainable Development Goals (SDGs). The research methodology employed in this paper was limited to a case study, and the data utilized are not empirical data. Full article
(This article belongs to the Special Issue Sustainable Value Creation and Service Quality Management)
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24 pages, 1779 KiB  
Article
Understanding Consumer Perception towards Sustainable Apparel: A Parallel Mediation Analysis on Satisfaction and Trust
by Heejun Cho, Donghyuk Jo and Hyojung Kim
Sustainability 2024, 16(16), 6835; https://doi.org/10.3390/su16166835 - 9 Aug 2024
Viewed by 1165
Abstract
Many manufacturing industries today are adopting sustainable production methods in response to environmental regulations and efforts. One of the typical criteria they consider is the United Nations has set global objectives (Sustainable Development Goals: SDGs) designed to address various social, economic, and environmental [...] Read more.
Many manufacturing industries today are adopting sustainable production methods in response to environmental regulations and efforts. One of the typical criteria they consider is the United Nations has set global objectives (Sustainable Development Goals: SDGs) designed to address various social, economic, and environmental challenges. “Ensuring sustainable consumption and production patterns” (Goal 12) is one of these goals. As a result, not only are manufacturers interested in sustainable products, but consumers are also showing increased interest. Consequently, the market size for sustainable products is also on the rise. This study aims to examine the mechanisms of how to improve customer loyalty of South Korean consumers who have experience purchasing sustainable apparel to vitalize the sustainable product market in Korea. Specifically, this study reveals the impact of perceived value (PV) on loyalty (LY), focusing on the mediating effects of satisfaction (SAT) and trust (TR). The analysis finds that functional value (FV), emotional value (EMV), and green value (GV) have significant direct effects on LY. Additionally, SAT and TR have significant mediating effects between PV and LY, and there is no difference in the strength of the indirect effects of SAT and TR in the relationship between FV, EMV, GV, and LY. This study extends the theoretical background of the mechanisms enhancing loyalty to sustainable apparel through the verification of parallel mediating effects. Furthermore, it is expected that these insights will serve as a direction for the operational strategies of sustainable apparel manufacturing companies. Full article
(This article belongs to the Special Issue Sustainable Value Creation and Service Quality Management)
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