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Marketing and Sustainable Development: A Predictive Empirical Insight

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Sustainable Management".

Deadline for manuscript submissions: closed (30 April 2023) | Viewed by 26256

Special Issue Editors


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Guest Editor
Department of Business Administration and Marketing, Jaume I University, 12071 Castellón, Spain
Interests: marketing; prediction-oriented modeling; sustainability; sustainable development
Special Issues, Collections and Topics in MDPI journals

E-Mail Website
Guest Editor
Department of Business Finance, University of Valencia, 46022 Valencia, Spain
Interests: sustainability, sustainable development, corporate governance; board gender diversity; corporate social responsibility reporting; environmental reporting; audit
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Sustainable development is a response to ecological and moral imperatives requiring equity among the present inhabitants of Earth as well as intergenerational equity (Varey, 2010). At the micro-level, firms and consumers have witnessed the transition from a production orientation to a market orientation to, more recently, a sustainable market orientation, which integrates economic, social and ecological dimensions as a holistic approach to business. The conceptualisation of sustainability marketing in the literature shows clear differences in sustainability views and the role of marketing in contributing to sustainable development (Kemper and Ballantine, 2019). For instance, sustainable marketing orientation is modeled as a formative multidimensional measure of three elements: strategic integration, societal engagement and ethical capabilities (Lucic, 2020). Moreover, Kelleci and Yıldız (2021) propose a guiding framework for levels of sustainability in marketing in a distinction of positive (growth-oriented) and normative (well-being oriented) scopes of marketing, such as mass marketing, green marketing, circular marketing, sustainable marketing and sufficiency marketing.

Consumers are strongly recognised as leaders for change, and thus, consumer demand is seen as a reason to engage in sustainable activities, so the problem of unsustainable consumption lies in a lack of information and knowledge by the consumer (Rakic and Rakic, 2015). Firms can co-create sustainability by facilitating value for the consumer through sustainable products and services and promoting sustainability by engaging consumers with the brand’s core values (Palakshappa and Dodd, 2020). Therefore, the role of the brand is to facilitate the consumer’s brand experience, creating a transformational shift towards sustainable consumption. In this vein, firms consider the importance of digital and social media platforms and initiate incremental changes towards more sustainability activities through shared values, knowledge and resources (Arnold, 2017). In addition, transformative marketing opens a new stream of sustainability research (Kumar, 2018). Transformations in the marketing function reflect changes in the immediate business environment. While the impact of transformations can be identified through companies’ financial results, a deeper meaning for such a transformation exists in societal changes. 

We are pleased to invite you to contribute to the Special Issue entitled "Marketing and sustainable development: A predictive empirical insight”. We encourage researchers to provide relevant empirical manuscripts on greater predictability of the results of firms and/or customer outcomes. Prediction modelling is a different purpose in the research methodology due to holdout samples. Researchers estimate the scores of the two parts of the sample (formative and holdout sample) to confirm prediction validity. We recommend test hypotheses using the partial least squares (PLS) technique and its predictive quality evaluation considering a holdout sample to cross-validate the final sample (Shmueli et al., 2019). Additionally, researchers using regression methodology instead of PLS will be required to use fuzzy-set qualitative comparative analysis (fsQCA) in a cross-validation of the divided sample (Monferrer et al., 2019).

References

Arnold M. Fostering sustainability by linking co-creation and relationship management concepts. J Clean Prod [Internet]. 2017;140:179-88. 

Monferrer D, Segarra JR, Estrada M, Moliner MA. Service quality and customer loyalty in a post-crisis context. prediction-oriented modeling to enhance the particular importance of a social and sustainable approach. Sustainability [Internet]. 2019;11(18)

Lučić A. Measuring sustainable marketing orientation-scale development process. Sustainability [Internet]. 2020;12(5).

Kelleci A, Yıldız O. A guiding framework for levels of sustainability in marketing. Sustainability [Internet]. 2021;13(4):1-14.

Kemper JA, Ballantine PW. What do we mean by sustainability marketing? J Mark Manage [Internet]. 2019;35(3-4):277-309.  

Kumar V. Transformative marketing: The next 20 years. J Mark [Internet]. 2018;82(4):1-12

Palakshappa N, Dodds S. Mobilising SDG 12: Co-creating sustainability through brands. Mark Intell Plann [Internet]. 2021;39(2):265-83.

Rakic B, Rakic M. Holistic management of marketing sustainability in the process of sustainable development. Environ Eng Manage J [Internet]. 2015;14(4):887-900 

Shmueli G, Sarstedt M, Hair JF, Cheah J-, Ting H, Vaithilingam S, Ringle CM. Predictive model assessment in PLS-SEM: Guidelines for using PLSpredict. Eur J Mark [Internet]. 2019;53(11):2322-47.

Varey RJ. Marketing means and ends for a sustainable society: A welfare agenda for transformative change.

Dr. José Ramon Segarra-Moliner
Dr. Inmaculada Bel-Oms
Guest Editors

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Keywords

  • sustainability
  • sustainable development
  • sustainable marketing orientation
  • transformative marketing
  • prediction relevance
  • partial least squares (PLS)

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Published Papers (7 papers)

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Research

17 pages, 1085 KiB  
Article
Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM
by Mohammed Amin Almaiah, Shaha Al-Otaibi, Rima Shishakly, Lamia Hassan, Abdalwali Lutfi, Mahmoad Alrawad, Mohammad Qatawneh and Orieb Abu Alghanam
Sustainability 2023, 15(13), 9908; https://doi.org/10.3390/su15139908 - 21 Jun 2023
Cited by 26 | Viewed by 5880
Abstract
Effective security support remains a challenge, even for mobile banking applications; this is leading to the loss of many customers due to limited protection of customer data and privacy. Cyber threats include everything from identity theft to malware threats and email and online [...] Read more.
Effective security support remains a challenge, even for mobile banking applications; this is leading to the loss of many customers due to limited protection of customer data and privacy. Cyber threats include everything from identity theft to malware threats and email and online fraud. Thus, businesses and individuals should use risk assessment methods and countermeasures to protect their m-banking apps. With this in mind, a new model using the Technology Acceptance Model (TAM) has been proposed. The model has been broken down into six main countermeasure categories, namely: perceived risk, perceived security, perceived trust, ease of use, usefulness and service quality. To test this model, structural equation modelling (SEM) was used. Our findings reveal that perceived security, perceived trust and service quality play key roles in improving the adoption of mobile banking apps. In addition, the findings indicate that perceived risk had a negative impact on both clients’ trust and their attitudes toward the use of mobile banking services. The proposed model could increase the adoption of m-banking apps by enhancing their defenses against security risk issues. The model enhances the risk reduction (63.0%), data protection (75.0%), trust (32.1%), quality of service (74.0%), ease of use (44.0%) and usefulness (45.3%) ratios. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
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20 pages, 634 KiB  
Article
The Impact of Marketing Communication and Islamic Financial Literacy on Islamic Financial Inclusion and MSMEs Performance: Evidence from Halal Tourism in Indonesia
by Siti Mujiatun, Budi Trianto, Eko Fajar Cahyono and Rahmayati
Sustainability 2023, 15(13), 9868; https://doi.org/10.3390/su15139868 - 21 Jun 2023
Cited by 6 | Viewed by 3714
Abstract
The development of halal tourism in Indonesia is the focus of the Indonesian government and MSMEs have an important role in supporting the development of halal tourism in Indonesia. This study aims to examine the relationship between marketing communication and Islamic financial literacy [...] Read more.
The development of halal tourism in Indonesia is the focus of the Indonesian government and MSMEs have an important role in supporting the development of halal tourism in Indonesia. This study aims to examine the relationship between marketing communication and Islamic financial literacy on Islamic financial inclusion and MSME performance in the halal-tourism sector. A covariance-based SEM technique utilizing LISREL software was used to analyze the data from this investigation. Nonprobability sampling was employed to collect the data, and the sample consists of 152 halal-tourism entrepreneurs. This study found a positive and significant association between Islamic financial inclusion and business performance. This study also found that there is a positive and significant association between Islamic financial literacy and Islamic financial inclusion. Marketing communication and Islamic financial inclusion have a positive relationship, but it is insignificant. This study implies that to establish a halal-tourist ecosystem for long-term development in Indonesia, commercial actors must lend their full support. This study demonstrates that they can thrive when MSMEs in the halal-tourist ecosystem are backed by Islamic banking and Islamic rural banks. As a result, a more accommodating approach from Islamic banking is required to provide access to halal finance for business actors in Indonesia’s halal-tourism ecosystem. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
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18 pages, 788 KiB  
Article
Improving Social Performance through Innovative Small Green Businesses: Knowledge Sharing and Green Entrepreneurial Intention as Antecedents
by Ali Saleh Alshebami, Abdullah Hamoud Ali Seraj, Ibrahim A. Elshaer, Abdullah Sultan Al Shammre, Salem Handhal Al Marri, Abdalwali Lutfi, Mostafa Aboulnour Salem and Ashraf Mahrous Nour Zaher
Sustainability 2023, 15(10), 8232; https://doi.org/10.3390/su15108232 - 18 May 2023
Cited by 9 | Viewed by 2616
Abstract
Small businesses are thought to be largely responsible for environmental pollution despite the fact that businesses of all shapes and sizes contribute to this issue. This research explores how important factors such as knowledge sharing (KS) and green entrepreneurial intention (GEI) might help [...] Read more.
Small businesses are thought to be largely responsible for environmental pollution despite the fact that businesses of all shapes and sizes contribute to this issue. This research explores how important factors such as knowledge sharing (KS) and green entrepreneurial intention (GEI) might help small businesses in Saudi Arabia develop and implement green innovation (GI). It also seeks to determine whether GI is a mediating variable that explains the connection between GEI, KS, and social performance (SP). Accordingly, an online survey was used to collect responses from 284 small entrepreneurs in Saudi Arabia engaged in various types of business activities. The study used partial least squares structural equation modelling for data analysis and hypothesis testing. The results show that GI considerably influences SP while also having a significant link with both GEI and KS. Further, the study reveals that the relationship between GEI, KS, and SP is mediated by GI. The study offers a plethora of suggestions to various stakeholders generally and to Saudi authorities specifically. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
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13 pages, 298 KiB  
Article
How Does Each ESG Dimension Predict Customer Lifetime Value by Segments? Evidence from U.S. Industrial and Technological Industries
by José Ramón Segarra-Moliner and Inmaculada Bel-Oms
Sustainability 2023, 15(8), 6907; https://doi.org/10.3390/su15086907 - 19 Apr 2023
Viewed by 2152
Abstract
The aim of this study is to analyse the research gap regarding the relationship between environmental, social and governance dimensions (ESG) of corporate sustainability initiatives and customer lifetime value (CLV). We divide an entire data sample (547 U.S. listed firms from the Refinitiv [...] Read more.
The aim of this study is to analyse the research gap regarding the relationship between environmental, social and governance dimensions (ESG) of corporate sustainability initiatives and customer lifetime value (CLV). We divide an entire data sample (547 U.S. listed firms from the Refinitiv Thomson Reuters Eikon database) of both industrial and technological industries into three segments, using prediction-oriented modelling segmentation to test the hypotheses and evaluate the predictive validity of a partial least squares (PLS) model. As a result, we show that environmental, social and governance dimensions (ESG) encompass ten sustainability initiatives that, in turn, are the precursors of future financial firm performance, represented by CLV. Moreover, we found different poor-to-medium effects of each ESG dimension on CLV in segment 1. However, a stronger effect of the social dimension on CLV in segment 3 is completed with a poor effect, both positive by governance and negative by environmental dimensions, on CLV, while only the environmental dimension had greater effects on CLV in segment 2. The contribution of this research to the body of literature is twofold. First, it deepens the impact of each ESG dimension instead of considering sustainability initiatives as a whole. Second, it evaluates sustainability initiatives with a customer-based corporate firm valuation approach. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
13 pages, 1249 KiB  
Article
Consumer Behavior after COVID-19: Interpersonal Influences, eWOM and Digital Lifestyles in More Diverse Youths
by Jessica Müller-Pérez, Ángel Acevedo-Duque, Pilar Valenzuela Rettig, Elizabeth Emperatriz García-Salirrosas, Mirtha Mercedes Fernández-Mantilla, Sandra Sofía Izquierdo-Marín and Rina Álvarez-Becerra
Sustainability 2023, 15(8), 6570; https://doi.org/10.3390/su15086570 - 13 Apr 2023
Cited by 9 | Viewed by 4408
Abstract
COVID-19 caused a major shift in consumer behavior online at companies that focused on offering products to a traditional and more diverse (LGBTTTQI+) market. For this reason, an online survey was carried out through the digital platforms Facebook and LinkedIn in the last [...] Read more.
COVID-19 caused a major shift in consumer behavior online at companies that focused on offering products to a traditional and more diverse (LGBTTTQI+) market. For this reason, an online survey was carried out through the digital platforms Facebook and LinkedIn in the last months of the pandemic (COVID-19) to determine how interpersonal influences and electronic word of mouth (eWOM) affect the intention to buy back online products and services, even after the pandemic. Data was collected from 384 consumers and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), confirming that both interpersonal influences and electronic word of mouth explain repurchase intention, and that electronic word of mouth had the greatest influence. Theoretical and practical implications include insights for social media marketers, and evidence of a dramatic shift in the use of technology by consumers from COVID-19 to new market segments. The findings showed that the behavior of consumers on these two social platforms was inclined to more diverse user; 50% of the users who responded to the survey were oriented to a more socio-diverse community. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
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11 pages, 1382 KiB  
Article
Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement
by Mobin Fatma and Imran Khan
Sustainability 2023, 15(7), 5802; https://doi.org/10.3390/su15075802 - 27 Mar 2023
Cited by 8 | Viewed by 3702
Abstract
The goal of this study is to analyze a proposed model that shows how customer perceptions of corporate social responsibility (CSR) and customer citizenship behavior (CCB) in the banking sector are directly and indirectly related. In addition, we examine how CSR contributes to [...] Read more.
The goal of this study is to analyze a proposed model that shows how customer perceptions of corporate social responsibility (CSR) and customer citizenship behavior (CCB) in the banking sector are directly and indirectly related. In addition, we examine how CSR contributes to the growth of customer engagement. Customers of Indian banks made up the study’s target population, and 363 responses were collected as part of the sample. According to the findings, customer perception of CSR is favorably correlated with customer engagement and CCB. Moreover, customer engagement serves as a mediating factor in the link between consumer perception of CSR and CCB. Our findings demonstrate that CSR influences consumer engagement directly, and that customer engagement partially mediates the relationship between CSR and CCB. The results also provide evidence in favor of CSR and customer engagement as CCB outcomes. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
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19 pages, 881 KiB  
Article
Examining the Impact of Marketing Motives and Concerns on User Satisfaction and Re-Purchase Intentions in a Sharing Economy
by Abdullah F. Alnaim and Nadia Abdelhamid Abdelmegeed Abdelwahed
Sustainability 2023, 15(5), 4498; https://doi.org/10.3390/su15054498 - 2 Mar 2023
Cited by 1 | Viewed by 2377
Abstract
In a fast-growing global economy, there is much debate in the socio-economic models about the sharing economy, which is a digital platform that benefits society and improves people’s quality of life. A significant benchmark of the sharing economy is that it enables individuals [...] Read more.
In a fast-growing global economy, there is much debate in the socio-economic models about the sharing economy, which is a digital platform that benefits society and improves people’s quality of life. A significant benchmark of the sharing economy is that it enables individuals to monetize their assets that need to be used fully. This highlights an individual’s ability and perhaps their preference to either rent or borrow goods rather than own them. This study investigated Saudi Arabian students’ User Satisfaction (US) and their Re-Purchase Intentions (RPI) in the context of the sharing economy. We employed a deductive approach that utilized cross-sectional data collected through online sampling. The results were derived from 324 acceptable completed questionnaires. We used a Structural Equation Model (SEM) to confirm the positive and significant predictive power of Trust, Economic Benefits (EBs), Sharing Economy Philosophy (SEP), Service Quality and Net Benefits (NBs) on US and RPI. The results also demonstrated a positive and significant effect of concerns such as Lack of Trust (LoT) and Expected Effort (EE) on US. Finally, among Saudi Arabian students, US is a positive and significant predictor of RPI. In the context of a developing country such as Saudi Arabia, this study’s insights to the practical and theoretical spheres contribute to operational management and the literature about online digital learning. Full article
(This article belongs to the Special Issue Marketing and Sustainable Development: A Predictive Empirical Insight)
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