Service Operations During COVID-19
A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Sustainable Management".
Deadline for manuscript submissions: closed (20 December 2022) | Viewed by 4038
Special Issue Editors
Interests: operations management; supply chain management; product modularity; corporate social responsibility; China manufacturing
Special Issues, Collections and Topics in MDPI journals
Interests: sustainability in retail industry; sustainable consumption and production; global supply chain; international trades; online multi-sided platforms; big data and social media; corporate social responsibility in organizational; consumer studies
Special Issues, Collections and Topics in MDPI journals
Special Issue Information
Dear Colleagues,
COVID-19 is having an unprecedented and erratic effect on service operations, and such an effect may be potentially long-lasting even if people are vaccinated. Airline industries have been severely damaged with declining sales and looming uncertainties across cities with different lockdown policies. Consumers were not able to travel due to the lockdown, fear of being infected and extensive days of quarantine policies. This also trickled down to retail operations in which brick-and-mortar businesses were instructed to close their physical stores early, limit their physical contact with customers, and deal with the health and safety conditions with their frontline staff. Online/mobile shopping, for many small retailers, is developing but can be unproductive. Due to the highly transmittable nature of COVID-19, healthcare operations have been changed by now promoting telemedicine, implementing contact restrictions, and having fewer non-urgent hospital treatments. Public transport services require new models and strategies to deal with lockdown and social distancing policies. People are afraid of traveling and going to crowded areas, which significantly affects the operations of the hospitality and tourism industries. Restaurants have to promote take-out services as consumers avoid indoor dining, even if a number of protection facilities are installed. Education services are adapting to online and offline learning using different information technologies while being worried about the learning outcomes. Under these ongoing COVID-19 situations, new methodologies, strategies and operations are required to address this severe business environment.
This Special Issue focuses on the recent development of service operations during COVID-19. The scope of the Special Issue is broad in order to report the real-world situations and changes in service operations during COVID-19. The intent is to investigate new business practices and environment due to COVID-19 for researchers and practitioners working in service sectors. Research on the digital technologies being used to address the service operations during COVID-19 is relevant to this Special Issue. New empirical research papers, systematic literature reviews, and case reports are welcome to this issue. Successful real-world implementation is strongly encouraged. Simulations and modeling without empirical relevance may not be the focus of this issue.
Dr. Lau Antonio
Dr. Stacy H. Lee
Prof. Dr. Mikihisa Nakano
Guest Editors
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Keywords
- service operations
- sustainable service operations
- risk management
- service industries
- COVID-19
- pandemic
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