Disruptive Economy, Digital Technologies and Consumption

A special issue of Behavioral Sciences (ISSN 2076-328X). This special issue belongs to the section "Behavioral Economics".

Deadline for manuscript submissions: closed (31 March 2023) | Viewed by 44451

Special Issue Editors


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Guest Editor
Fashion at the School of Creative Industry, Toronto Metropolitan University, Toronto, ON, Canada
Interests: consumer behavior; fashion consumption; culture and identity; body image; cross-cultural study; subculture; aging consumers; eye-tracking research; sustainability; marketing
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
The School of Management and Marketing, Curtin University, Perth, Australia
Interests: euromarketing; neurophysiological responses; consumer behavior; retail and food consumer response; fashion
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
Manchester Fashion Institute, Manchester Metropolitan University, Manchester, UK
Interests: global fashion supply chain; logistics and supply chain practices; sustainable fashion and circular economy; fashion innovation ecosystem; fashion culture and consumer behaviour

Special Issue Information

Dear Colleagues,

Major disruptions in the global supply chain and consumption often derive from significant changes in sociopolitical and economic situations, some of which include the COVID-19 pandemic, the Russia–Ukraine war, Brexit, and worldwide inflation. Beyond the changing of the sociopolitical landscape, technological advancements such as metaverse technology, augmented reality, the Internet of Things (IoT), artificial intelligence, big data analytics, and blockchain also shape and shift the way in which people think, feel, and consume. In this digital age, social connectivity, experiential engagement, and emotional pleasure have become increasingly important in the process of consumption. As such, social media and digital technologies are widely used across businesses of all kinds as imperative tools to connect with consumers on a deeper emotional level. During the pandemic, for instance, many companies (e.g., Red Bull, Samsung, Gucci) sought opportunities to collaborate with gaming and eSports businesses to tap into a new consumer market segment. Thus, it would be meaningful to gain a deeper understanding, from users'/consumers’ perspectives, of topics such as (co-)creation and personalization, reality and hyperreality, intrinsic motivation and extrinsic motivation, experiential consumption and consumer wellbeing, and sustainable practices and collaborative consumption.

To understand changes in consumer behavior during and following major disruptions in sociopolitical and economic circumstances, a transdisciplinary/cross-disciplinary approach, theoretical and empirical research, mixed-methods research, or methods involving technological devices (e.g., eye-tracking, virtual reality, EEG, NIRS, fMRI, MEG, data mining, machine learning) can be used for exploration and investigation. This Special Issue focuses on fusing new developments with research in behavioral sciences. Research topics include but are not limited to the following themes:

  • Impacts of disruptions (social, political, economic, and technological) on consumer behavior;
  • The change in consumer behavior during the COVID-19 pandemic;
  • Panic buying and consumer wellbeing;
  • The influences of metaverse technology (e.g., social media, online gaming, virtual reality, augmented reality);
  • Consumers’ reaction to digital technologies;
  • Cultural differences around and influences on how people connect and consume in a digital age;
  • Video gaming and collaboration;
  • Consumers’ online/offline shopping;
  • Exploration of consumers’ shopping experiences and emotion;
  • Sustainable practices and development in the new norm;
  • Sharing economy and collaborative consumption;
  • Disruptive marketing and social media marketing;
  • Short-form content on social media (Instagram Reels and TikTok) and consumer behavior.
  • Co-branding and storytelling.

Dr. Osmud Rahman
Dr. Gabriel R. D. Levrini
Dr. Zhimin Chen
Guest Editors

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Published Papers (7 papers)

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Research

23 pages, 1137 KiB  
Article
Exploring the Influential Factors of Personal Media Bloggers on Followers’ Continuous Following Intention Based on Relationship Marketing Theory
by Wenjie Qian and Jianhua Mao
Behav. Sci. 2023, 13(5), 416; https://doi.org/10.3390/bs13050416 - 16 May 2023
Cited by 5 | Viewed by 4811
Abstract
The use of personal media has become increasingly popular in recent years. However, gaining and retaining followers has become increasingly challenging, given the fierce competition among bloggers and the constant changes in personal media. In this context, this study aims to explore the [...] Read more.
The use of personal media has become increasingly popular in recent years. However, gaining and retaining followers has become increasingly challenging, given the fierce competition among bloggers and the constant changes in personal media. In this context, this study aims to explore the factors that influence followers’ continued usage intentions toward personal media bloggers and strategies to improve their loyalty. Drawing upon the theory of relationship marketing, a structural model is constructed to examine the impacts and mechanisms of personal media bloggers’ attributes and communication on social presence, fanship, intention to use, and word of mouth. This research focuses on two dimensions of personal media bloggers’ attributes: expertise and attractiveness. A sample of 155 highly active personal media users in China was collected through a questionnaire for analysis and validation. The findings reveal that expertise and communication have positive impacts on followers’ intentions to continue following a blogger, while attractiveness has a significant, positive, and direct impact on word of mouth. Furthermore, this study shows that social presence and fanship play mediating roles in the effects of expertise and communication on followers’ usage intentions and word of mouth. The research results provide valuable insights for personal media operators and marketers seeking to improve followers’ loyalty and encourage potential users to become more loyal fans. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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15 pages, 923 KiB  
Article
A Study on Consumers’ Perceptions of Museum Cultural and Creative Products through Online Textual Reviews: An Example from Palace Museum’s Cultural and Creative Flagship Store
by Huiqian Huang, He Chen and Yihong Zhan
Behav. Sci. 2023, 13(4), 318; https://doi.org/10.3390/bs13040318 - 7 Apr 2023
Cited by 7 | Viewed by 5241
Abstract
The digital transformation and innovative development of museums have led consumers to increasingly prefer purchasing museum cultural and creative products through e-commerce platforms. Although this trend shows potential for market growth, the lack of distinct cultural identity and insufficient product differentiation hinder its [...] Read more.
The digital transformation and innovative development of museums have led consumers to increasingly prefer purchasing museum cultural and creative products through e-commerce platforms. Although this trend shows potential for market growth, the lack of distinct cultural identity and insufficient product differentiation hinder its stable development. Therefore, this study aims to explore consumers’ perceptions on Palace Museum’s cultural and creative products using cultural hierarchy theory. Taking the Palace Museum’s Cultural and Creative Flagship Store on Tmall.com as a case study, the employed evaluation method involves constructing a lexicon of cultural features using Word2vec model and then analyzing online textual reviews to identify these features. Results reveal that among the various cultural features of the products, consumers placed the greatest emphasis on “Materials used” and the least on “Specialty craft”. With regards to the cultural features of inner “intangible” level, consumers tend to have a limited comprehension and familiarity with the cultural heritage and histories behind the products. This study provides suggestions to museum professionals to optimize the use of traditional cultural resources and develop a product development plan. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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17 pages, 1015 KiB  
Article
Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants
by Jinyoung Nam, Seongcheol Kim and Yoonhyuk Jung
Behav. Sci. 2023, 13(4), 284; https://doi.org/10.3390/bs13040284 - 26 Mar 2023
Cited by 2 | Viewed by 4857
Abstract
While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have relatively lower levels of digital literacy, are being [...] Read more.
While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have relatively lower levels of digital literacy, are being excluded from services that can alleviate the economic and social difficulties of their daily lives. This study thus aims to explain how elderly users feel about and respond to SST in fast-food restaurants. An off-site survey was conducted with individuals who had experience using SST. We analyzed the data using the partial least squares structural equation modeling method by SmartPLS 3.0. The results showed that SST’s reduction, perceived ease of use of SST, and perceived time pressure significantly influenced users’ negative emotions toward the SST. However, perceived physical condition and perceived crowding did not have significant influences on users’ emotions. In empirically investigating individuals’ negative emotions toward and coping strategies for challenges posed by SST, this study emphasizes the development of a nationwide digital inclusion policy that can help bridge the digital divide. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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18 pages, 625 KiB  
Article
The Factors Influencing Users’ Trust in and Loyalty to Consumer-to-Consumer Secondhand Marketplace Platform
by Yumi Jang and Seongcheol Kim
Behav. Sci. 2023, 13(3), 242; https://doi.org/10.3390/bs13030242 - 9 Mar 2023
Cited by 2 | Viewed by 3022
Abstract
This study investigates the factors influencing users’ trust in and loyalty to Karrot, a Korean consumer-to-consumer secondhand marketplace platform. This research develops a model with key variables based on the dual model of post-adoption phenomena and adds variables reflecting the specific context of [...] Read more.
This study investigates the factors influencing users’ trust in and loyalty to Karrot, a Korean consumer-to-consumer secondhand marketplace platform. This research develops a model with key variables based on the dual model of post-adoption phenomena and adds variables reflecting the specific context of Karrot. An online survey of 305 Karrot users was conducted in South Korea during 19–23 May 2022; the data obtained were analyzed by SEM. The results reveal that two types of trust—trust in Karrot and mutual trust among Karrot users—are direct antecedents of loyalty. Mutual trust among Karrot users is an essential predictor of trust in Karrot. Economic benefits and perceived platform functionality are positively associated with trust in Karrot. Psychological ownership and information interactions were shown to be the important determinants of mutual trust among Karrot users. This study contributes to extending the horizons of post-adoption research by understanding users’ affective and practical motivations for trust and loyalty and by confirming the significant role of two types of trust in forming loyalty. Moreover, this study also provides implications for practitioners of C2C secondhand market platforms to develop their management strategies and expand their customer base. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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17 pages, 781 KiB  
Article
Study of Consumers’ Purchase Intentions on Community E-commerce Platform with the SOR Model: A Case Study of China’s “Xiaohongshu” App
by Baodeng Lin and Binqiang Shen
Behav. Sci. 2023, 13(2), 103; https://doi.org/10.3390/bs13020103 - 26 Jan 2023
Cited by 13 | Viewed by 13798
Abstract
As e-commerce flourishes, a new model known as community e-commerce has sprung up, which gathers users of the same interests and values and provides precise content marketing for specific groups, to satisfy the various demands of customers. Studying the influencing factors of community [...] Read more.
As e-commerce flourishes, a new model known as community e-commerce has sprung up, which gathers users of the same interests and values and provides precise content marketing for specific groups, to satisfy the various demands of customers. Studying the influencing factors of community e-commerce platforms on the purchasing willingness of customers can offer valuable references for a healthily developed community e-commerce. On the basis of the SOR model, this work establishes a structural model of the consumers’ purchase intentions on community e-commerce platforms. Citing the Xiaohongshu application, an analysis is conducted, using structural-equation modeling and questionnaire. The results show that the perceived value is positively influenced by the product features, content marketing, and community factors which prod customers to be ready to purchase. Based on the research conclusions, management suggestions are proposed, including building products with utmost cost–performance, emphasizing precise content-marketing, creating an active atmosphere in the community, and establishing the social responsibility of platforms, etc. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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24 pages, 982 KiB  
Article
Exploring the Impact of Online and Offline Channel Advantages on Brand Relationship Performance: The Mediating Role of Consumer Perceived Value
by Yunyun Zhao, Xiaoyu Zhao and Yanzhe Liu
Behav. Sci. 2023, 13(1), 16; https://doi.org/10.3390/bs13010016 - 24 Dec 2022
Cited by 7 | Viewed by 7454
Abstract
As omnichannel shopping behavior becomes increasingly popular among consumers, how to leverage the respective advantages and synergies of online and offline channels to retain customers for a long time is an urgent issue for retailers to solve. The purpose of this study is [...] Read more.
As omnichannel shopping behavior becomes increasingly popular among consumers, how to leverage the respective advantages and synergies of online and offline channels to retain customers for a long time is an urgent issue for retailers to solve. The purpose of this study is to explore the key advantages of online and offline channels influencing the omnichannel shopping experience in the decision-making process, and investigate their impact on consumer perceived value and brand relationship performance, as well as the interaction effect of online channel advantages and offline channel advantages. This study identifies the key advantages of online channels (search convenience, customer-generated information richness, and social connection) and offline channels (direct product experience, sales-staff assistance, and servicescape aesthetics) through a qualitative study and relevant literature review. Then, the proposed research framework was tested using the structural model equation in AMOS and hierarchical regression techniques in SPSS utilizing data from 347 shoppers. The results show that all variables except customer-generated information richness have positive impact on consumer perceived value. Other than search convenience and customer-generated information richness, consumer perceived value mediates the effect of other variables on brand relationship performance. Additionally, the interaction effect of online and offline channel advantages positively impacts consumer perceived value. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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15 pages, 459 KiB  
Article
Does Background Music Affect Silent Dining Emotions? An Empirical Study of Restaurants during COVID-19
by Yen-Cheng Chen, Ming-Chen Chiang, Ching-Sung Lee and Pei-Ling Tsui
Behav. Sci. 2022, 12(11), 434; https://doi.org/10.3390/bs12110434 - 4 Nov 2022
Cited by 4 | Viewed by 3628
Abstract
The music environment of a restaurant is an important factor that affects consumer behaviors during the dining experience, especially silent dining behaviors among people who are not encouraged to talk in the context of COVID-19. This study empirically analyzed the influence of consumers’ [...] Read more.
The music environment of a restaurant is an important factor that affects consumer behaviors during the dining experience, especially silent dining behaviors among people who are not encouraged to talk in the context of COVID-19. This study empirically analyzed the influence of consumers’ background music preferences on their emotions and behavioral responses during their dining experience at a high-end Chinese restaurant. A total of 393 valid samples were obtained through purposive sampling and snowball sampling. The research tools used in this study included a personal background information questionnaire, four Oriental and Western music conditions, a background music preference scale, a scale for evaluating emotions during the dining experience, and a behavioral response scale. The results showed that the subjects preferred the Chinese classical music—the Butterfly Lovers Concerto. Background music affected the participants’ emotions during their dining experience, and different background music conditions resulted in significant differences in emotions and behaviors. The consumers’ emotions, during their dining experience significantly predicted their behaviors under all four music conditions. The greatest contribution and value of this study stem from the finding that the background music at a restaurant can arouse specific positive emotions in consumers during their dining experience and thus affect their eating behavior. Full article
(This article belongs to the Special Issue Disruptive Economy, Digital Technologies and Consumption)
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